I’ve been a loyal customer since around 2007 and well, I’ve recently been disappointed, I have nearly 3 months left on my premier subscription, and for some reason out of the blue Avast shields decided to start blocking my Razer Synapse and Cortex software, Synapse I need for the drivers for my hardware, I tried adding exceptions through the firewall and real time shields to no avail, please have these false positives corrected or you’ll likely lose a customer in the coming months. Thank you.
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
The problem is I can’t identify which executable Avast is blocking, I tried excluding the whole Razer folder to no avail, the only way to get my software to work is by disabling real time shields.
Contact support: https://support.avast.com/contact