Hi. This started on another thread to try to get avast to reinstall but I have been advised to post here.
Here is the log from earlier today.
2018-03-01 00:26:28.510Infoinstup[392,396]Command: ‘“C:\Users\CHRIST~1\AppData\Local\Temp_av_iup.tm~a05456\instup.exe” /edition:3 /ga_clientid:cb72c484-b15e-4c2d-a35a-0f9cb4bda352 /guid:0cbc6bb4-1c1c-4c5d-9222-03bd4abe7f22 /prod:ais /sfx:lite /sfxstorage:C:\Users\CHRIST~1\AppData\Local\Temp_av_iup.tm~a05456’
2018-03-01 00:26:28.510Infoinstup[392,396]CPU: Intel(R) Processor 5Y70 CPU @ 1.10GHz,4
2018-03-01 00:26:28.510Infoinstup[392,396]OS: Windows 8.1 x64
2018-03-01 00:26:28.510Infoinstup[392,396]Memory: 31% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4012152/4194176K free
2018-03-01 00:26:28.510Infoinstup[392,396]DISKs: C:\ - 390GB free / 454GB total
2018-03-01 00:26:28.510Infoinstup[392,396]DISKs: D:\ - 2GB free / 21GB total
2018-03-01 00:26:28.510Infoinstup[392,396]Running module version: instup.exe - ‘18.1.3800.0’
2018-03-01 00:26:28.510Infoinstup[392,396]Running module version: Instup.dll - ‘18.1.3800.0’
2018-03-01 00:26:28.510Infomutex[392,396]The ownership of the fallback mutex has been successfully taken.
2018-03-01 00:26:28.526Warningsettings[392,396]Did not find any values in file ‘programData\avast5.ini’
2018-03-01 00:26:28.620Infoshepsync[392,396]Trying server IP address ‘shepherd.ff.avast.com’
2018-03-01 00:26:29.214Infoshepsync[392,396]Download of config file from shepherd.ff.avast.com succeeded.
2018-03-01 00:26:29.214Infoshepsync[392,396]Config file successfully updated
2018-03-01 00:26:29.229Infoshepsync[392,396]Postpone interval was reset
2018-03-01 00:26:29.229Warningsettings[392,3124]Did not find any values in file ‘programData\burger_client.ini’
2018-03-01 00:26:29.229Infowizard[392,396]Running module version: HTMLayout.dll - ‘3.3.2.1’
2018-03-01 00:26:29.260Infowizard[392,396]Loaded module version: C:\Users\CHRIST~1\AppData\Local\Temp_av_iup.tm~a05456\HTMLayout.dll - ‘3.3.2.1’
2018-03-01 00:26:29.323Infowizard[392,396]Setup gui was successfully started.
2018-03-01 00:26:29.323Infoinstcore[392,396]Sfx setup update has started.
2018-03-01 00:26:29.338Infoservers[392,396]Server definition(s) loaded for ‘C:\Users\CHRIST~1\AppData\Local\Temp_av_iup.tm~a05456\servers.def’: 29 (maintenance:0)
2018-03-01 00:26:29.338Infoservers[392,396]ChooseServer: selected server ‘Download s4705686 AVAST9 Server’ with current url ‘http://s4705686.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:26:44.354Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:26:44.354Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s4705686.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 1
2018-03-01 00:26:44.354Infoservers[392,396]ChooseServer: selected server ‘Download v4618535 AVAST9 Server’ with current url ‘http://v4618535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:27:01.386Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:27:01.386Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v4618535.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 2
2018-03-01 00:27:01.386Infoservers[392,396]ChooseServer: selected server ‘Download f7031642 AVAST9 Server’ with current url ‘http://f7031642.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:27:18.418Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:27:18.418Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f7031642.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 3
2018-03-01 00:27:18.418Infoservers[392,396]ChooseServer: selected server ‘Download f6761140 AVAST9 Server’ with current url ‘http://f6761140.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:27:35.449Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:27:35.449Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f6761140.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 4
2018-03-01 00:27:35.449Infoservers[392,396]ChooseServer: selected server ‘Download d0211227 AVAST9 Server’ with current url ‘http://d0211227.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:27:52.496Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:27:52.496Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d0211227.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 5
2018-03-01 00:27:52.496Infoservers[392,396]ChooseServer: selected server ‘Download f6761140 AVAST9 Server’ with current url ‘http://f6761140.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:28:09.528Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:28:09.544Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f6761140.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 6
2018-03-01 00:28:09.544Infoservers[392,396]ChooseServer: selected server ‘Download v6834318 AVAST9 Server’ with current url ‘http://v6834318.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:28:26.591Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:28:26.591Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 7
2018-03-01 00:28:26.591Infoservers[392,396]ChooseServer: selected server ‘Download y9663457 AVAST9 Server’ with current url ‘http://y9663457.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:28:43.638Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:28:43.638Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://y9663457.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 8
2018-03-01 00:28:43.638Infoservers[392,396]ChooseServer: selected server ‘Download v6834318 AVAST9 Server’ with current url ‘http://v6834318.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:29:00.685Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:29:00.685Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 9
2018-03-01 00:29:00.685Infoservers[392,396]ChooseServer: selected server ‘Download t5730298 AVAST9 Server’ with current url ‘http://t5730298.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:29:17.733Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:29:17.733Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://t5730298.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 10
2018-03-01 00:29:17.733Infoservers[392,396]ChooseServer: selected server ‘Download h1874089 AVAST9 Server’ with current url ‘http://h1874089.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:29:19.749Infoservers[392,396]ChooseServer: selected server ‘Download z9743321 AVAST9 Server’ with current url ‘http://z9743321.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:29:34.765Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:29:34.765Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z9743321.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 1
2018-03-01 00:29:34.765Infoservers[392,396]ChooseServer: selected server ‘Download r5525652 AVAST9 Server’ with current url ‘http://r5525652.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:29:51.812Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:29:51.812Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://r5525652.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 2
2018-03-01 00:29:51.812Infoservers[392,396]ChooseServer: selected server ‘Download d0211227 AVAST9 Server’ with current url ‘http://d0211227.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:30:08.859Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:30:08.859Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d0211227.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 3
2018-03-01 00:30:08.859Infoservers[392,396]ChooseServer: selected server ‘Download p3713387 AVAST9 Server’ with current url ‘http://p3713387.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:30:25.907Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:30:25.907Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p3713387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 4
2018-03-01 00:30:25.907Infoservers[392,396]ChooseServer: selected server ‘Download d3116203 AVAST9 Server’ with current url ‘http://d3116203.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:30:42.938Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:30:42.953Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d3116203.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 5
2018-03-01 00:30:42.953Infoservers[392,396]ChooseServer: selected server ‘Download z2217299 AVAST9 Server’ with current url ‘http://z2217299.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:30:59.985Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:31:00.000Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2217299.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 6
2018-03-01 00:31:00.000Infoservers[392,396]ChooseServer: selected server ‘Download z2461313 AVAST9 Server’ with current url ‘http://z2461313.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:31:17.063Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:31:17.079Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2461313.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 7
2018-03-01 00:31:17.079Infoservers[392,396]ChooseServer: selected server ‘Download v7630928 AVAST9 Server’ with current url ‘http://v7630928.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:31:34.141Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:31:34.141Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v7630928.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 8
2018-03-01 00:31:34.141Infoservers[392,396]ChooseServer: selected server ‘Download z2461313 AVAST9 Server’ with current url ‘http://z2461313.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:31:51.188Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:31:51.188Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2461313.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 9
2018-03-01 00:31:51.188Infoservers[392,396]ChooseServer: selected server ‘Download f5136535 AVAST9 Server’ with current url ‘http://f5136535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-03-01 00:32:08.235Errordldwrap[392,396]HttpGet: download failed with error 0x00002bdc!
2018-03-01 00:32:08.235Errordldwrap[392,396]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f5136535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 10
2018-03-01 00:32:08.235Infoservers[392,396]ChooseServer: selected server ‘Download w6607332 AVAST9 Server’ with current url ‘http://w6607332.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
Since late 2017 I was having messages in Outlook that Avast adding was causing problems. Outlook would become unresponsive and restart. I tried offline repair. Then I tried online repair of Outlook and it dele voted a problem and failed and all my office icons disappeared. I went to office.com/setup and entered my details and activation key. When I entered them a screen came up with red and yellow colours and error message number saying to ring these numbers in USA/Canada, UK or Australia. I rang ( I know, I know… ) It was a remote access scam from New Delhi. The guy asked me to use gotoviewer and accessed my computer. He looked at avast first. He revealed all the characters of my microsoft activation code email etc. There was a file tree scrolling up and down. He complained about my Internet speed!! But I got suspicious and asked how did I know he was from Microsoft and he didn’t answer that so I disconnected viewer, all windows and turned computer off. He rang on my mobile but I didn’t answer. On 13th Feb outlook crashed and I got blue screen of death. I got out of it before the time elapsed. After first incident I used avast, malwarebytes, the new Zealand one starting with E and another trojan killer. I have used Avast internet security for a few years with updates on automatic. I left malwarebytes on as well after the initial scan. I think Avast found one thing and Malwarebytes found 4 registry type files. After the BSOD I deleted the files in quarantine. I have done scans daily including startup scan. Outlook continues to have problems. I added avast driver update and made sure everything was fully updated. I haven’t had another popup but I don’t feel safe. I made a list of all the Firefox passwords that weren’t in avast and changed them via the mobile phone mostly.
I increased security in some places such as Microsoft and that is how I know someone from New Delhi tried to log into my microsoft account on 15th Feb. I couldn’t update the firmware on the router so I applied to go from adsl to fibre to the Node and get a new modem/router ( I was going to be forced to do it anyway). The new modem is sagemcom 3864v3ac it has very poor wifi which makes reinstalling difficult. Anyway for 2-3 days I couldn’t update avast. It gave me a message it wasn’t up to date. It was still on automatic. I couldn’t make it update. It said unknown error. I read forums here and tried repair, then uninstall, then avast clear not initially in safe mode as only arrow keys and enter and tab working (used usb keyboard as device has bluetooth). Couldn’t reinstall using online .exe file. Would say corrupted or access problem. Tonight I did avast clear and offline .exe install and got icons but it won’t open. Is this malware? Damage from removed files? Modem problem? I can’t change DNS as ISP says I can’t and modem only has 3 options to chose from. I’m in Australia. Could I still have malware?