[b]Re: Maurice at 866-951-7679 was rude, hung up on me; and he doesn’t have a clue. (Survey: #CUV-429-38199)
(“Your feedback is very important to us and will help us improve our customer support experience.”)
Created: 06 November 2014 23:22 Updated: 06 November 2014 23:22
I spoke, afterwards with Sandra, in Gorham Maine, ; who told me that I could call her back at 866/951-7679, explaining to me that even though she worked for the cellular division, that she wanted to get to the bottom of the “Maurice Situation”. She said that I could just enter a 2; and that if she wasn’t there, that anyone that answered could send me through to her voice mail.
Dialing a 2, put me into the billing cue. SO, I dialed a 1; and got another rude representative who said that he didn’t know who Sandra was; and when I asked for his supervisor or manager, he said that he didn’t know who that was, either.
I am wondering why I am having all these problems, since I opted to pay for the Premium service; and I had virtually no problems, whatsoever, for two years, when I had opted for the free version.
I need an executive of Avast to call me back at 215/287-0400; to resolve this for once and for all.
That is NOT a derogatory commentary about Sandra; BUT, if when I called the number that she told me that I could call, to either speak with her, and / or to leave her a voice mail, and I get someone with the same caliper of customer service expertise as Maurice, I am wondering WHY I can’t get an executive to call me back and either we can resolve this matter, or we can part company, with a complete refund credit ACH issued to me, immediately.
My reach number is 215/287-0400; and if I do not receive a call from a legitimate executive of Avast, IN AMERICA, I will initiate a charge-back, through my plastic provider. I have already spoken with my card issuer; and they advised me that I need to make at least one more effort to have an executive resolve this issue.
This commentary will also be posted on your Facebook, Google Store and Twitter pages; as I have just about reached the end of my patience; as almost on a daily basis, I get errors telling me that I’m NOT protected on my laptop, for one reason or another. And just on Sunday morning (11/9/14), for the first time, I received an error message on my desktop, for the very first time.
I am not as young or healthy as I am used to being; and I get aggravated, to the point, where I can feel my pulse and my blood pressure rising, every time I make an attempt to speak with an AMERICAN EXECUTIVE at Avast. I will NOT allow this situation to take a toll on my health, or on my mental or physical well being.
I hope that my request / demand is not a problem.
And, I await an American executive’s phone call, from someone with a dedicated return phone number and a dedicated E-Mail address.
OR, I want a refund; and I will go with a more reliable AMERICAN company, with AMERICAN representatives.
I await my return phone call, as soon as possible, before I initiate a charge-back.
So, let us see how important my feedback is, as stated in your disclaimer.
Have a GREAT day . . .
Cliff Wild
215/287-0400 [/b]
