re.Oulook Express email

Avast Free Antivirus / Premium Security
1

hi i m new in this forum and with avast
just installed avast and when i try to go to my email
i get this The server responded with an error. Account: ‘mail.acn.net’, Server: ‘mail.acn.net’, Protocol: POP3, Server Response: ‘-ERR concurrent connections limit in avast exceeded(pass:20, processes:CCSVCHST.EXE[19], msimn.exe[1]), there is a collision with another program’, Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
any idea what to do
thanks to all of you
regards Giovanni

2

you allowed avast outlook express shield from your firewall ?

3

how do i do that was working good before
sorry for my ignorance but i m not that good with this
thanks

4

What the name of your firewall are you using ?

If you use windows firewall

  1. Go to control panel
  2. Allow a program throught the windows firewall
  3. I suggest to allow all ash you find that what i have do

:slight_smile: i hope this helped you because i cant really help very well without sit on your screen lol

5

did that did not work
thanks

6

Sorry for dont have helped you but wait until another guy try to help you :slight_smile:

If there any one guy that can help you then the best way is to contact your expert of Avast :slight_smile:

7

You still have Symantec/Norton installed or remnants of it on your system.

Server Response: '-ERR concurrent connections limit in avast exceeded(pass:20, processes:CCSVCHST.EXE[19], msimn.exe[1]), there is a collision with another program', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

The ccsvchst.exe belongs to norton/symantec and that is what is causing the collision…

http://www.processlibrary.com/directory/files/ccsvchst/

The ccsvchst.exe file is automatically added to your computer upon installing the Norton software, and it is referred to as the Symantec Service Framework. The ccsvchst.exe file works to display the GUI (Graphical User Interface) of Norton products, which usually include the Norton Security Suites.

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?

A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT

8

THANK YOU DavidR cleaned norton and all ok

great forum

regards Giovanni

9

No problem, glad I could help.

Welcome to the forums.