Re-registration issue

system · 2007-04-13T07:49:47.000Z

Hello everybody!

I’m having an issue with re-registering Avast Home… My reg key is about to end (may the 1st), and I can’t find where to re-register my copy of Avast. ??? Following the link given by Avast window doesn’t bring me anywhere: connection fails… My internet connection is fine, i’m using Firefox 2.0 under WinXP SP2 if it helps.

Thanks

DavidR · 2007-04-13T12:26:27.000Z

Check this link it is working for me using FF 2.0.

Complete the avast! 4 Home Registration form and you will receive an email from register @ avast.com (without the spaces) with your registration key.

Are you getting any error messages when you try the link in the avast window ?

system · 2007-04-13T13:06:58.000Z

Doesn’t work for me… Connection Time-out… same thing for any avast web-page…
And no, i dont get any error from Avast ???

system · 2007-04-13T13:11:14.000Z

Please try this:
http://www.avast.com/eng/home-registration.php

Lisandro · 2007-04-13T13:16:18.000Z

Manubx post:3:

Doesn’t work for me… Connection Time-out… same thing for any avast web-page…
And no, i dont get any error from Avast ???

What happens if you use a different browser?

DavidR · 2007-04-13T13:26:28.000Z

Manubx post:3:

Doesn’t work for me… Connection Time-out… same thing for any avast web-page…
And no, i dont get any error from Avast ???

It wasn’t an error from avast that I was thinking of rather the connection timeout you mentioned.

What is your firewall ?

Try this link http://75.126.53.169/i_kat_207.php?lang=ENG Or https://secure.avast.com/scripts/register.php?lang=ENG

Lets us know which one works ?

system · 2007-04-13T13:29:57.000Z

DavidR,
The “http://www.avast.com/i_kat_207.php?lang=ENG” link you gave now redirects to the link I wrote above (http://www.avast.com/eng/home-registration.php).

DavidR · 2007-04-13T13:52:14.000Z

Thanks Spyros.

I just checked the link from the about avast and that is really strange to, and ends up at the avast home page and not registration, perhaps the redirects may be causing the timeouts for Manubx.

system · 2007-04-13T17:03:50.000Z

yes David, I was thinking the same…
Anyway, the http://75.126.53.169/i_kat_207.php?lang=ENG adress did the trick, I’ve been able to reach the website and re-register my copy.
Thanks a million times for your fast and helpful support.

Best wishes from France

Lisandro · 2007-04-13T17:27:23.000Z

Manubx post:9:

Anyway, the http://75.126.53.169/i_kat_207.php?lang=ENG adress did the trick

Generally, when you could access a site by the IP number and not by its name, the problem is on your Client DNS Service (Domain Name Server). Isn’t it set to automatically start? (Control Panel > Administrative Tools > Services).

DavidR · 2007-04-13T17:41:48.000Z

As Tech says this could indicate a problem with your DNS, that was one of the reasons I threw in the IP address link, another reason is the windows hosts file could be blocking avast.com. So it might be worth while checking that out. C:\Windows\HOSTS this is a file (don’t confuse with a folder) that has no file extension.

It can be opened and edited with a text editor like notepad, once opened check there are no entries for avast.com with 127.0.0.1 in the line, if so report your findings. Some malware does this to divert your attempts to get to an antivirus site to your computer, this way you can’t get to AV sites to have your system scanned, updated, etc. to remove malware.

It may be nothing just sluggish connections by you ISP, but it is worth checking out.

system · 2007-04-13T19:26:58.000Z

My DNS server is set to automatically start (and is indeed started), and my HOSTS file is clean (only line is localhost). As far as i can tell, Avast’s site is the only one I’m having issues with today… Odd…

Lisandro · 2007-04-13T20:15:48.000Z

Manubx post:12:

My DNS server is set to automatically start (and is indeed started), and my HOSTS file is clean (only line is localhost). As far as i can tell, Avast’s site is the only one I’m having issues with today… Odd…

Can you access other antivirus sites?

system · 2007-04-13T21:51:08.000Z

Hum; yes… I tried most major AV sites, without any trouble… After all, it might have something to see with Friday 13th… ;D

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