Real-time Shields - running or stopped??

Avast Free Antivirus / Premium Security
1

Hi,

Just upgraded to 5.0.418 this morning. When I rebooted, the Avast icon in the tray shows an ‘alert’.

Upon opening the UI, I get the message “Attention. Your system is not fully protected. Please use the Fix Now button to start fully protecting your system.” However, there is no action whatsoever when I click on this button.

Same with the Real-time shields “Turn On” button - no action.

Interestingly though, in the Real-Time Shields section of the UI, it shows the File System & Web Shields Protection Status “Running”. Also, my PC’s Services utility shows the avast! Antivirus and avast! Web Scanner services as running. These are actually the main 2 I need.

So my question is, are the Resident Scanners actually running, or not?

Thanks

2

That’s funny… I know it is annoying, but I’d recommend a repair installation (via control panel > add/remove software) and a subsequent reboot.
IMHO this should fix the problem.

3

My whole avast stops and I have to click fix all the time, it’s just annoying since I didn’t have this problem with the previous version.

4

Try a repair install as well.

5

I suggest an installation from the scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. Boot.
  6. Register your free copy or add the license key for Pro.
  7. Check and post the results.
6

Tried that and it’s not working.

7

Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log

Did you have any other antivirus in the past in this machine?

8

Tried a repair as suggested, and now Avast is totally unsecured - big red X in system tray. Clicks on Fix Now, Turn On are futile, and get an error when trying to start services manually.

Should I go back to 4.8? Everything was so smooth…

9

15:45:46 min/gen Started: 18.02.2010, 15:45:46
15:45:46 min/gen Running setup_ais-1a2 (418)
15:45:46 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
15:45:46 nrm/sys Memory: 67% load. Phys:332744/1037416K free, Page:2323476/3035304K free, Virt:2070360/2097024K free
15:45:46 vrb/sys Computer WinName: ANTONIO
15:45:46 min/sys Windows Net User: SYSTEM
15:45:46 min/gen Cmdline: /checkupdate /verysilent
15:45:46 vrb/gen DldSrc set to inet
15:45:46 vrb/gen Operation set to INST_OP_CHECK_UPDATE
15:45:46 min/gen Old version: 1a2 (418)
15:45:46 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
15:45:46 nrm/sys Using temp: C:\WINDOWS\TEMP_asw_aisI.tm~a03376 (269427M free)
15:45:46 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
15:45:46 nrm/int SYNCER: Agent=Syncer/5.00 (ais-418;p)
15:45:46 vrb/sys Computer DnsName: Antonio
15:45:46 vrb/sys Computer Ip Addr: 192.168.1.101
15:45:46 nrm/sys Installed in: C:\Program Files\Alwil Software\Avast5 (269427M free)
15:45:46 nrm/int SYNCER: Type: use IE settings
15:45:46 nrm/int SYNCER: Auth: another authentication, use WinInet
15:45:46 vrb/pkg Part prg_ais-1a2 is installed
15:45:46 vrb/pkg Part vps_win32-10021801 is installed
15:45:46 vrb/pkg Part setup_ais-1a2 is installed
15:45:46 vrb/pkg Part jrog-3b is installed
15:45:46 vrb/gen LoadState: Edition=1
15:45:46 min/gen Old version: 1a2 (418)
15:45:46 vrb/fil SetExistingFilesBitmap: 280->86->86
15:45:46 min/gen GUID: e93d7f23-6d3d-41c2-990a-78db9e7bd163
15:45:48 nrm/gen Server definition(s) loaded for ‘main’: 351 (maintenance:0)
15:45:48 nrm/gen SelectCurrent: selected server ‘Download906 AVAST5 Server’ from ‘main’
15:45:48 nrm/int SYNCER: Type: use IE settings
15:45:48 nrm/int SYNCER: Auth: another authentication, use WinInet
15:45:48 nrm/int Used server: http://download906.avast.com/iavs5x
15:45:48 min/fil GetFileWithRetry: servers.def.vpx downloaded .
15:45:48 min/fil servers.def.vpx not changed, 1266425248/0
15:45:50 nrm/gen Server definition(s) loaded for ‘main’: 351 (maintenance:0)
15:45:50 nrm/gen SelectCurrent: selected server ‘Download651 AVAST5 Server’ from ‘main’
15:45:50 nrm/int SYNCER: Type: use IE settings
15:45:50 nrm/int SYNCER: Auth: another authentication, use WinInet
15:45:50 nrm/int Used server: http://download651.avast.com/iavs5x
15:45:50 min/fil GetFileWithRetry: prod-ais.vpx downloaded .
15:45:50 min/fil prod-ais.vpx not changed, 1266509831/0
15:45:50 min/pkg LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
15:45:50 vrb/pkg LoadPartInfo: jrog = jrog-3b returned 00000000
15:45:50 vrb/pkg LoadPartInfo: program = prg_ais-1a2 returned 00000000
15:45:50 vrb/pkg LoadPartInfo: setup = setup_ais-1a2 returned 00000000
15:45:50 vrb/pkg LoadPartInfo: vps = vps_win32-10021801 returned 00000000
15:45:50 min/pkg LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
15:45:50 vrb/reg Set registry: Software\Alwil Software\Avast\5.0\Label=Jan2010
15:45:50 vrb/reg Set registry: Software\Alwil Software\Avast\5.0\DataFolder=C:\Documents and Settings\All Users\Application Data\Alwil Software\Avast5
15:45:50 vrb/reg Set registry: Software\Alwil Software\Avast\5.0\Version=5.0
15:45:50 vrb/reg Set registry: Software\Alwil Software\Avast\5.0\VersionShort=5.0
15:45:50 vrb/reg Set registry: Software\Alwil Software\Avast\5.0\SetupVersion=418
15:45:50 vrb/reg Set registry: Software\Alwil Software\Avast\5.0\ProgramFolder=C:\Program Files\Alwil Software\Avast5
15:45:50 vrb/reg Set registry: Software\Alwil Software\Avast\5.0\Product=ais
15:45:50 nrm/pkg Transferred: files 2, bytes 0, time 516 ms
15:45:50 nrm/pkg Retries: total 0, files 0, servers 2
15:45:50 vrb/fil NeedReboot=false
15:45:50 min/gen Return code: 0x20000001 [Nothing done]
15:45:50 min/gen Stopped: 18.02.2010, 15:45:50

10

This worked for me - all services go and secured. Hopefully it stays this way.

Thanks 8)

11

You’re welcome.