Real time Web Shield

Avast Free Antivirus / Premium Security
1

Hi,

I’m facing with a problem in these days.

Sometimes, I’mt not able to browse the web, either with IE or FireFox. Brwosers were not able to load the page just like a cable disconnnection.
However, the net connection is good. For example I can normal ping another pc on the net.
As soon as I disable the real-time Web Shield all come back to normal, I can browse etc.

What’s wrong?

My PC:
Win7(64bit), the last avast upodated.

2

Anyone has a solution?

I have the same problem since I’ve updated to 7.0.1456, yesterday I updated 7.0.1474 and the problem continues.
The only solution to have connection to Internet is disable Web Shield.

I have 2 PC with Windows XP SP3 and the 2 have the same problem.

3

After a program update it is possible that a firewall blocks new/updated avast processes.

What is your firewall ?
Does it allow avastSvc.exe internet access ?

  • If it does delete the entry for it and reconnect to the internet, this should force the firewall to ask permission again.
4

I use Windows Firewall, but avastSvc.exe doesn’t appear in the permission list… I add it manually and reconnect Internet but nothing changes.

I tried to disable the Firewall too and the same problem still continues.

5

Unfortunately the XP firewall has zero outbound protection so that shouldn’t be the issue, you can turn it back on if you already done so.

Try a repair of avast:
XP - Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and select Repair, click next and follow.

If that doesn’t work it will probably need to be a clean reinstall.