Really annoying virus

Viruses and worms
1

I’ve owned a computer since I was 10, never had any viruses or anything and I’ve even played with a few in my time. But I’ve finally been caught and actually don’t know what to do.

Yesterday I loaded up my computer and it loaded as normal, but when I finally got to the desktop and clicked on Google Chrome I noticed it was crashing fully. I assumed it was just Chrome and finally got to YouTube, where the sound started to distort for a second perfectly every 3 seconds or so. After this happened for 2 minutes or so I got a BSOD and the computer attempted restart, failing. I hard reset the computer and carried on going, this time the mouse and keyboard didn’t even move for 10 - 20 minutes, but where lit up to tell me it was working.

Once I got them working I tried opening anything, everything crashed and was really slow so I assumed my drivers was toast, updated Windows and the Drivers to what I could but no luck. Today I got on and decided to check if Avast found anything, but the whole system was turned off. Every last piece. So to me it sounds like a virus has got into my computer and is corrupting all my drivers, I really have no idea what to do to fix it, I’m currently doing a scan which has returned with 3 infected files, but only one of these is from when it was scanning the drivers.

I’ve got an Acer Predator G3620 with Windows 7, Intel Core I5 and Nvidia GeForce GT645 graphics card. Not sure if you need anything else but feel free to ask and I will provide what I can.

Also from what I’m aware I haven’t downloaded anything dodgy recently, some video editing software but they were certainly safe.

EDIT: Safe mode works perfectly fine and has no issues. Tried resetting BIOS, changing settings myself but neither worked, same issues.

Anyone got any ideas?

2

https://forum.avast.com/index.php?topic=53253.0

3

Computer has BSOD crashed again, while it’s repairing I thought I’d post the crash info just to confirm whether it’s work following the link above.

0x0000007A (0xFFFFF8A000123580, 0xFFFFFFFFC0000056, 0X00000000A7934860, 0xFFFFF960002E7874)

win32k.sys - Address FFFFF960002E7874 Base at FFFFF96000040000, Date Stamp 53F7E73F

Physical Memory dump failed with this message: 0xC0000010

Hope this helps some what, will add what I get from the above link soon

4

Alright, followed the tutorial easily and here you go!

5

Sounds like a driver conflict to me, you do have some adware but nothing to cause that. I will remove the adware and then help you determine which driver is at fault

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File 2014-08-16 14:12 - 2014-08-16 14:12 - 00000000 ____D () C:\Program Files (x86)\predm 2014-08-16 14:01 - 2014-08-16 14:01 - 00000000 ____D () C:\ProgramData\Registry Helper 2014-08-16 14:00 - 2014-08-17 09:48 - 00000000 ____D () C:\Program Files\005 2014-08-16 13:59 - 2014-08-16 13:59 - 00003142 _____ () C:\Windows\System32\Tasks\{58686218-8679-4DBE-9768-3DA542BAD35B} 2014-08-16 13:43 - 2014-08-16 13:43 - 00004142 _____ () C:\ProgramData\uxxadbmu.rlu

C:\Users\Sean\jagex_cl_oldschool_LIVE.dat
C:\Users\Sean\jagex_cl_runescape_LIVE.dat
C:\Users\Sean\random.dat
C:\Users\Sean\random_29cf5c15.dat
C:\Users\Sean\random_44a0a70.dat
C:\Users\Sean\random_678c88c0.dat
C:\Users\Sean\random_6aefeae9.dat
C:\Users\Sean\random_701501cd.dat
C:\Users\Sean\random_718da2ce.dat
C:\Users\Sean\random_770804eb.dat
C:\Users\Sean\random_fb84bcb7.dat
C:\Users\Sean\random_fbb7843d.dat
C:\Users\Sean\random_ff2f0405.dat
C:\Users\Sean\AppData\Local\Mobogenie
EmptyTemp:
CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

THEN

In the search box type Msconfig and select the programme that appears at the top

1.In the System Configuration Utility dialog box, click Selective Startup on the General tab.

https://dl.dropboxusercontent.com/u/73555776/Cleanboot1.JPG

2.Click to clear the Load Startup Items check box.
NoteThe Use Original Boot.ini check box is unavailable.
3.Click the Services tab.
4.Click to select the Hide All Microsoft Services check box.

https://dl.dropboxusercontent.com/u/73555776/cleanboot2.JPG

5.Click Disable All, and then click OK.
6.When you are prompted, click Restart. Does it now work normally

6

I attempted the first step (FRST) and it worked successfully, but upon restart the start-up driver is now completely failing, I have access to the BIOS and the boot menu, tried using both methods of booting up, both result in the same result, I don’t know if it’s the display drive or not, the computer doesn’t beep, doesn’t turn off but the screen doesn’t appear at all after it reaches “Starting Windows…” As I said I can enter BIOS/Boot Menu

7

Hmm nothing within the fix would cause that

Do you have the windows disc to enable us to use the recovery console?

8

It was bought on Amazon third party so no, it’s gone into recovery mode twice, once it failed and once it instantly worked, but when restarting still failed to load.

I don’t believe it’s anything to do with what you suggested, on the contrary it was struggling before I even loaded that up, I just think it’s getting worse as time goes on. Any settings in BIOS to fix?

EDIT: Now working - I left it to sulk in the corner and when I returned it had loaded up, will begin the final steps now

9

Disabled all and still no luck, main issue is the hardware isn’t connecting until 10 - 20 minutes still, can’t confirm speeds yet as it hasn’t been too bad, but probably still persists.

10

Sounds very much like a hardware problem.

How many sticks of RAM do you have ?

Could you check the hard drive connectors

11

Tried this, didn’t remove any cables but pulled and pushed a few to check them and they were fine, plugged co8mputer back in and now I get no display at all. Computer still sounds from speakers so can confirm it’s working.

I’ve been thinking about the fact that I changed the graphics from 1080i to 1080p recently, now I’m not an expert but I’ve had a lot of issues with the GT645 from Nvidia, think this could be causing all this?

Works on RGB connection, going to try and reset the abpve and see what change that has. Hopefully that will fix it…

EDIT: Can’t open the Nvidia Control Panel

12

Could you uninstall the drivers, then use the generic windows drivers initially

13

Which drivers? I managed to get into the control panel by setting the service to automatic. I’ve tried detecting the other TV through HDMI cable and it’s not detecting it, but when I plug in the cable I get the noise to say something’s connected

14

The NVidia drivers via control panel

15

Done, loaded up perfectly fine but still won’t find HDMI cable/computer

16

Ahh now we are getting away from my area but there are a few things I have gleaned

On the tv make sure there is not a “special” hdmi port for PC. Check the book.

Check bios settings (on pc) to ENABLE hdmi output.

Is the hdmi plugged into the video card or motherboard? It should be plugged into the video card as the onboard video is most likely disabled

17

Has been plugged into the TV for long over a year, I’ll check the BIOS now to ensure it’s enabled.

HDMI is plugged into the video card, other HDMI port is disabled

18

Coming away from the HDMI issue, I re-installed the NVidia software drivers and upon restart my keyboard worked but my mouse didn’t, does this mean all these issues including crashing, freezing, hardware failing, HDMI output not working coming from the NVidia drivers?

19

That is possible as I have heard that some Nvidia drivers are very unstable you could go here http://www.geforce.co.uk/drivers and run the automatic driver update to ensure you have the most stable version