My brother stupidlly clicked on one of those MSN virus links and Avast pops-up saying something about virus. I was in the next room, so I didnt hear much. I then rushed into my bros room, I saw a little yellow box with blue border in the bottom right corner of the screen. It then quickly disappeared, and I didnt get a chance to see what it was.
I went into the Avast’s log viewer, and lucky for me I got to see what had happened. however it only states that it has been ‘found’. Does that also mean that it has been removed? Here is a pic of what Im talking about:
Most probably the virus is gone (blocked by WebShield).
To be sure, I suggest a full avast scanning or schedule a boot time scanning with avast with archive scanning turned on.
Also, you can use SUPERantispyware and/or Spyware Terminator to scan for spywares and trojans. If any infection is detected, better and safer is send the file to Quarantine than to simple delete than.
The detections in your image are local system folders so ‘weren’t’ detected by the web shield. So they will have been detected by the Standard Shield, which means you were presented with a number of options (Repair, move to chest, delete, etc.) what did you choose ?
That is what determines if the virus has been removed from your system, the log viewer just shows detections.
What is the error message?
Is that the case it does not even start (open)?
What happens if you double-click
C:\Program Files\Alwil Software\Avast4\ashLogV.exe
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
The setup.log holds cumulative information on your updates, etc. so it looks like it has grown very large. This might be a possible reason for problem with the log viewer if it can’t load it.
Try going into the program settings, logging and set the Log File size limit to something small, like 256KB you may have yours on 0 no limit. I don’t know if this will also restrict the setup.log file as it isn’t on the Logging level options, but it is worth a try. I would then suggest you reboot to ensure any changes are applied and see if a) the setup.log is reduced from the 11MB and if so can you open the log viewer.
If the above makes no difference you aren’t left with too many choices - but don’t do the reinstall without first reporting the results of the logging size change. You may be able to disable the avast self-defence module and then rename the setup.log to setup.log.old and reboot, this may generate a new setup.log but I don’t know.
You shouldn’t lose your updates, though I’m not sure which updates you are talking about, but it won’t effect anything outside of avast. I’m on dial-up too and yes it will take a bit of time to download the 20.7MB, use the link that downloads from avast not from Cnet it is quicker. http://www.avast.com/eng/download-avast-home.html
There aren’t many options if something isn’t working and a repair hasn’t resolved the problem, we/you don’t know if anything else might not be working correctly.
So download the latest version, go off-line, uninstall, reboot, install the latest version.
If it is in the C:\Program Files\Alwil Software\Avast4\DATA\log\setup.log it is the correct one. I can’t tell if it is corrupt from a few lines and it is probably to big to be opened by notepad, so you couldn’t test it for corruption like that (another text editor, wordpad, etc. perhaps).