reboot hangs midway through awsRvrt.sys

Viruses and worms
1

Windows, Vista 64, acer slimline desktop.

My computer was running and on the screen saver and when I went to wake it up there was only a black screen and my mouse in the middle tracking around. I tried crt-alt-del, nothing changed. I couldn’t wake it up and get back to my log on screen. I pushed the power button and it wouldn’t turn off I had to pull the plug. I waited and restarted and it said bad checksum date/time. I replaced the battery on the motherboard and restarted and set the date and time and it asked me if I wanted to start in recovery, safe or normal. It’s done this before and loaded just fine after a restart. I chose normal but this time it hung on the load screen green bar. I walked away and came back 5 mintues later, still hung.

I’m beyond certain that the battery is just a coincidence and something else is going on.

I pulled the plug, waited, restarted and it asked me if I wanted to start in recovery or normal (no safemode anymore). I chose recovery. It went to the green bars then to a black screen with just my mouse, like it looked when it started all this. I waited 20 minutes, still nothing. I pulled the plug, waited, restarted and f8’d to get it into safemode and it loaded drivers and the last driver it loaded was aswRvrt.sys It hung there until I just pulled the plug yet again and decided I need help.

I googled and found this

http://forum.avast.com/index.php?topic=128261.msg957425#msg957425

I do have avast and I haven’t restarted in over a week, maybe more, but I don’t get how that information is helpful, so I was hopuign someone here could help or explain. I can’t get my disc drive to open and my computer didn’t come with boot discs anyway so that’s out.

I’ve also asked for help on bleepingcomputer dot com’s forumj but with the number of topics on this forum that come up for awsRvrt.sys, I think maybe it’s a avast issue so I’m asking here too, plus I’m impatient.

-Lisa

Edit: After letting it cool to room temperature I attempted another safemode reboot. This is where it paused:
http://i9.photobucket.com/albums/a86/theholytoast/IMG_1416.jpg
I tried a normal reboot and let it just sit and watched what it did and I got a BSOD but the numbers seem to go beyond the visual area of my monitor.
http://i9.photobucket.com/albums/a86/theholytoast/IMG_1424.jpg

2

Download the following three programmes to your desktop :

  1. Rufus

For 64bit systems
2. Windows Vista 64bit RC
3. Farbar Recovery Scan Tool x64

Insert the USB stick Then run Rufus

https://dl.dropbox.com/u/73555776/rufus.JPG

Select the ISO file on the desktop via the ISO icon.

Press Start Burn

https://dl.dropbox.com/u/73555776/RufusISO.JPG

Then copy FRST to the same USB

http://dl.dropbox.com/u/73555776/frstwintoboot.JPG

Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here

When you reboot you will see this.
Click repair my computer

https://dl.dropboxusercontent.com/u/73555776/W7%20repair.png

Select your operating system

Select Command prompt

https://dl.dropboxusercontent.com/u/73555776/W7%20Command.png

At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.

https://dl.dropbox.com/u/73555776/FRST%20Start%20scan.gif

Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.