8

I’ve spoken to two individuals on the phone for approximately a combined hour and half. Joshua and Frederick, I believe.

What I was told was that the only way to initiate an investigation was to send in a ticket. They directed me to the ticket page of the site and I filled it out. Frederick informed me that for the ID # just to type in ten 0’s. I asked him to repeat and he said, again, type ten 0’s. I filled the who ticket out and when I hit submit, literally nothing happens. I refreshed the page and reentered all my info and hit submit and, again, NOTHING happens.

It doesn’t tell me i entered something wrong, it doesn’t direct me to another page, it simply sits there as if I hadn’t clicked the button.

If I click ANYTHING else it will direct me to that page, but hitting submit is an utter waste of time.

I’m sorry if I come off a bit unhinged but spending a day off talking to unhelpful support staff who just tried to sell me on their computer repair/support services and told me I cannot speak to their billing department directly, only via a ticket process that, apparently doesn’t work has me a bit worked up.

I’ve already contacted my bank to tell them what happened and will continue to try to submit this ticket, though I feel like I’m just banging my head against a wall.

Chris