avast3
8
Here is the response that I received when I could not right click the FP in the chest:
Dear J.R,
Normally it should exactly as you described, however this can mean that your FS can be corrupted. To better understand the issue, please send me a support package, so I can check your File-Shield log to see if any changes were made, when you were adding the file as an exception.
To generate the support package please follow these steps:
- Start avast!
- Help → Feedback->scroll to the GENERATE SUPPORT PACKAGE part
- Tick BASIC INFORMATION, LOG FILES and MINI-DUMPS
- Click the GENERATE NOW button
and send me the generated *.zip file as an attachment to this email.
We will try to find the reason and a therefore create an appropriate fix for this.
Thank you!