Recurring warning about updates and proxy settings

system · 2007-12-06T09:03:22.000Z

Hi all, first time poster here,

I’ve been using avast for some time now with very few problems except for this v. irritating one. Every couple of ours (at update time i guess) I get a little red warning box saying the update failed. Clicking the window shows an info window which says the proxy needs authentication. I cant understand why it should or how to get around it. Manual update seems to work fine (i update manually when windows security center warns my antivirus might be out of date).
Posted a log here hope it’s relevant,
Thanks,
U

06.12.2007 03:45:51 general: Started: 06.12.2007, 03:45:51
06.12.2007 03:45:51 general: Running setup_av_pro-413 (1043)
06.12.2007 03:45:51 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
06.12.2007 03:45:51 system: Computer WinName: CIANMACB
06.12.2007 03:45:51 system: Windows Net User: CIANMACB\Cian
06.12.2007 03:45:51 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
06.12.2007 03:45:51 general: DldSrc set to inet
06.12.2007 03:45:51 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
06.12.2007 03:45:51 general: Old version: 413 (1043)
06.12.2007 03:45:51 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
06.12.2007 03:45:51 system: Computer DnsName: CianMacB
06.12.2007 03:45:51 system: Computer Ip Addr: 84.203.106.167
06.12.2007 03:45:51 internet: SYNCER: Type: use IE settings
06.12.2007 03:45:51 internet: SYNCER: Auth: another authentication, use WinInet
06.12.2007 03:45:51 package: Part prg_av_pro-413 is installed
06.12.2007 03:45:51 package: Part vps-77301 is installed
06.12.2007 03:45:51 package: Part news-4b is installed
06.12.2007 03:45:51 package: Part setup_av_pro-413 is installed
06.12.2007 03:45:51 package: Part jrog-15 is installed
06.12.2007 03:45:51 general: Old version: 413 (1043)
06.12.2007 03:45:51 file: SetExistingFilesBitmap: 1045->145->145
06.12.2007 03:45:51 general: GUID: 6a1f41f7-d9b9-4447-b522-cad0ba92d0d9
06.12.2007 03:45:51 general: Server definition(s) loaded for ‘main’: 166 (maintenance:0)
06.12.2007 03:45:51 general: SelectCurrent: selected server ‘Download926 AVAST server’ from ‘main’
06.12.2007 03:45:51 package: GetPackages - set proxy for inet
06.12.2007 03:45:51 internet: SYNCER: Type: use IE settings
06.12.2007 03:45:51 internet: SYNCER: Auth: another authentication, use WinInet
06.12.2007 03:45:51 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
06.12.2007 03:45:51 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
06.12.2007 03:45:51 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
06.12.2007 03:45:51 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
06.12.2007 03:45:51 general: progress thread start
06.12.2007 03:45:51 general: progress start - 1
06.12.2007 03:45:52 general: progress start - 2
06.12.2007 03:45:57 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
06.12.2007 03:45:57 package: Tried to download servers.def but failed with error 0x20000005.
06.12.2007 03:45:57 general: progress end - 1
06.12.2007 03:45:57 general: progress end - 0
06.12.2007 03:45:57 general: progress thread end
06.12.2007 03:45:57 general: Err:The proxy needs authentication

system · 2007-12-06T10:18:17.000Z

Do you use proxy server to access internet?
Under avast settings - update (connection) press Proxy button, enter proxy server’s address and port, and if proxy server requires authentication, fill also username and password.

system · 2007-12-07T16:48:20.000Z

Ok, thats got it. Probably shoulda been able to figure that out on my own eh?
Thanks a lot,
U

Lisandro · 2007-12-07T17:23:06.000Z

Welcome to avast forums.
Feel free to come back any time you need help you just to change experiences 8)

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