Hi Everyone
I am running Vista with Zone Alarm 7.1 and have dial up. avast! has permission in Zone Alarm (Access and Server) for updating. Usually I put the computer to sleep instead of rebooting each time during the day. When I wake the computer and reconnect to the internet I receive a red notice that says “An error has occurred while attempting to update! Click here for more information…”. It won’t go away by itself and always stays on top so I have to click it. When I do, Vista blacks out and I have to give my permission to continue with avast!. Then I wait and finally get an “avast! Antivirus Setup” window that says “Vps: Already up to date”. This does not happen on normal start up. Please, what is causing this and how do I stop it.
Thank you,
Tom
Did your computer connect to the internet? check your computer see weather your computer is connect to the internet or not and reply back if the problem still occur .
Hi rassel
Yes, the computer is connected to the internet. I need to change something I wrote before. This does happen on normal start up. At least it did today, and the same thing went on, notice on top, click, black screen, give permission, up to date.
Thanks again,
Tom
That happens a lot with me on dial-up. I don’t know about the black-out thing, though. Might be a conflict betwee avast! and zone alarm?
Hey Gouveia
The black out thing comes from Vista right before you have to give a program (avast!, in this case) permission to continue. It’s a Vista “feature”.
Thanks,
Tom
oh, ok. I don’t use vista a lot, that’s why I didn’t knew, I guess 
But, giving permission everytime? In brazilian vista, there is the “Always give permission” feature, or something like it. Do you click that, or the one that only gives permission one time?
Hi Again
Yeah, it’s a pain but you have to do it each time you open certain programs. The screen turns black and stops everything and a little permission window (User Account Control) opens and you click continue or cancel. “Always give permission”? Where is that? I like it! But after I solve this problem.
Thank you,
Tom
In your program settings, is “I only connect to the internet using a dial-up modem” ticked?
( right-click tray icon > Program Settings > Update (Connections) )
Hello tls
Yes it is ticked. Could it be that avast! is not waiting long enough for the computer to connect to the internet? Should I tick “Delay loading of avast!..” under the “Troubleshooting” setting? ???
Thank you,
Tom
Instead of delaying the loading of avast, you might try editing the avast4.ini file, [InetWD] section as described in DavidR’s post:
http://forum.avast.com/index.php?topic=33145.0
This worked for me on my mother’s computer. Mine was the simpler solution I mentioned (I have no idea how it got “unticked.”
Hello tls
I could not find any of the files mentioned. Can you direct me to them?
Thanks
Tom
The file is in the “Data” folder in your avast! installation folder, usually C:\Program Files\ALWIL Software\avast4\Data. Open the file in notepad. The [InetWD] section is not far from the bottom. I hope this helps.
Welcome to the forums.
Hi Again tls
I did find the Configuration Settings, but, while the AssumeAlwaysConnected=0 (which I guess refers to a dial-up connection) the other ones were not there. An UpdatePeriod=240 and underneath it was [Quick] was there but I was scared :o to change it, that it might not be the right thing and would ruin everything. ???
Thanks,
Tom
P.S. I might get up the nerve later. Maybe with a little coaxing.
Hello
Well I changed UpdatePeriod=240 to UpdatePeriod=120 and all it did was make the red notice pop up quicker. Apparently I am not able to update Automatically. I am able to update manually.
Thanks again,
Tom
Please check your settings in avast. Right click the “a” ball in the system tray, Click on “Program settings …” and then click on "Update [basic] and on "Update [Connections]. See my examples below. As for the connections, if you are not on dial-up like I am, check the second box instead. Click the images to enlarge them.
Does this help any?
Hi CharleyO
In my first post, in the first line I stated that I am using dial up and that is what I have checked. I also answered that I had the dial up box “ticked” in a reply to tls yesterday, the 18th, at 1:18PM. I have tried changing the settings for Update (Basic) but it makes no difference.
Just spinin’ my wheels and goin’ backwards,
Tom
Sorry, just frustrated.
well this what the problem and this happen to me when my connection fail. So while finding the solution you better update it manually
Hi Again rassel
That’s what I do, after I give the Automatic Update a chance. If it won’t update, I do it manually.
Thanks,
Tom
your welcome and if the avast still not automatically update than reply back and i have this problem before and what i did is reinstall the avast.
You might also try a repair of avast.
Add/Remove programs > click on avast > click on Change/Remove > in left pane, scroll down and click on Repair > click ok and follow directions