Troubleshooting couldn’t identify the problem 
I wonder if it is something as simple as a broken cable… Do you have a spare you could try
I’ve found new things. It seems that zeroaccess is erasing the firewall service key from the registry entirely, I’ve scanned my computer with fss and obtained exactly the same result as iiluke :
Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open MpsSvc registry key. The service key does not exist.
And yes, I’ve checked in services.msc and windows firewall service does not exists anymore :-X
I’ll export the key from my laptop, but is good to know that the firewall key must be restored in the registry after the removal of the virus.
That does need to be repaired but it does not explain the ethernet failure
Maybe the virus has messed up the firewall settings for the ethernet adapter…
I think it worth trying to restore the firewall service and then restore defaults for the firewall
Could you go to my site and download mpssvc.reg to your desktop
https://skydrive.live.com/?cid=32D8666F4048075B&id=32D8666F4048075B!117&sc=documents
Right click the file and select merge
Accept the warnings
Reboot and re-run Farbar please
Farbar
Also, if it is of any help, both my internet and offline programs have become more sluggish.
Have you tried another ethernet cable ?
Could you run a fresh OTL scan for me please
Yes I have tried using a new ethernet cable. Didn’t work.
OTL
You have both Norton and AVG on your system - you will need to remove one… Let me know which and I will link to the removal tool
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
If you have Malwarebytes 1.6 or better installed please disable it for the duration of this run
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
:OTL IE - HKU\S-1-5-21-1539969128-733838407-862336560-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = 128.112.139.108:3128:Files
ipconfig /flushdns /c
netsh int ip reset c:\resetlog.txt /c:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
I’ll choose to remove Norton.
OTL log
I see that you have removed Norton
Could you reinstall the drivers for your network card please to see if that cures it
Please copy all in the below quote box:
@echo off echo Please post back the %SystemDrive%\MyNICDetails.txt on your next reply echo. echo CheckMyNIC by AdvancedSetup >%SystemDrive%\MyNICDetails.txt echo ... >>%SystemDrive%\MyNICDetails.txt cmd /c sc qc dhcp >>%SystemDrive%\MyNICDetails.txt cmd /c sc queryex dhcp >>%SystemDrive%\MyNICDetails.txt cmd /c sc qc TCPIP >>%SystemDrive%\MyNICDetails.txt cmd /c sc queryex TCPIP >>%SystemDrive%\MyNICDetails.txt cmd /c sc qc Afd >>%SystemDrive%\MyNICDetails.txt cmd /c sc queryex Afd >>%SystemDrive%\MyNICDetails.txt cmd /c sc qc NetBT >>%SystemDrive%\MyNICDetails.txt cmd /c sc queryex NetBT >>%SystemDrive%\MyNICDetails.txt cmd /c sc qc NetBIOS >>%SystemDrive%\MyNICDetails.txt cmd /c sc queryex NetBIOS >>%SystemDrive%\MyNICDetails.txt cmd /c sc qc Lmhosts >>%SystemDrive%\MyNICDetails.txt cmd /c sc queryex Lmhosts >>%SystemDrive%\MyNICDetails.txt cmd /c sc qc Dnscache >>%SystemDrive%\MyNICDetails.txt cmd /c sc queryex Dnscache >>%SystemDrive%\MyNICDetails.txt cmd /c sc qc PolicyAgent >>%SystemDrive%\MyNICDetails.txt cmd /c sc queryex PolicyAgent >>%SystemDrive%\MyNICDetails.txt cmd /c sc qc Nla >>%SystemDrive%\MyNICDetails.txt cmd /c sc queryex Nla >>%SystemDrive%\MyNICDetails.txt cmd /c sc qc lanmanserver >>%SystemDrive%\MyNICDetails.txt cmd /c sc queryex lanmanserver >>%SystemDrive%\MyNICDetails.txt cmd /c sc qc IPSEC >>%SystemDrive%\MyNICDetails.txt cmd /c sc queryex IPSEC >>%SystemDrive%\MyNICDetails.txt cmd /c sc qc RPCSS >>%SystemDrive%\MyNICDetails.txt cmd /c sc queryex RPCSS >>%SystemDrive%\MyNICDetails.txt pauseSave in Notepad as "MyNICDetails.bat" with the quote marks. Save as type All Files to Desktop. Click the file and post back the text file it produces please.
The text file will be located here: C:\MyNICDetails.txt
After reinstalling my network drivers, my internet is back to normal!! Also, when I tried to double click the .bat file, it said multiple “access is denied” and no text file was created…
Can’t tell you how much I appreciate your help. Thank you.
Ah one vital line was missing - If the reinstall does not work then run this batch
I will rework the batch to find the error
Any problems outstanding ?
No, there’s no problems anymore. My computer is back to normal speed.
Seems that my computer is clean now so thank you 
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Remove ComboFix
.
[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall (Notice the space between the “x” and “/”) then click OK
.
http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg
.
[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled
.
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
[*]Click Start.
[*]Open My Computer.
[*]Select the Tools menu and click Folder Options.
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.
.
http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.
.
Upgrading Java:
[] Go to this site and click Do I have Java
[] It will check your current version and then offer to update to the latest version
.
SPRING CLEAN
.
To manually create a new Restore Point
[*]Go to Control Panel and select System
[*]Select System
[*]On the left select System Protection and accept the warning if you get one
[*]Select System Protection Tab
[*]Select Create at the bottom
[*]Type in a name i.e. Clean
[*]Select Create
.
Now we can purge the infected ones
[*]GoStart > All programs > Accessories > system tools
[*]Right click Disc cleanup and select run as administrator
[*]Select Your main drive and accept the warning if you get one
[*]For a few moments the system will make some calculations
[*]Select the More Options tab
[*]In the System Restore and Shadow Backups select Clean up
[*]Select Delete on the pop up
[]Select OK
[]Select Delete
.
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes. Update and run weekly to keep your system clean
.
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
.
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
.
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe 