Refund for Avast Grimefighter

Avast Cleanup
1

Hello, I would be grateful if you would issue me with a refund for the above product which I cannot use as I have no ethernet cable and the product does not recognise my wireless adapter. I have sent emails and have a ticket number TPO-478-76957. I have heard nothing since 20 January when I originally enquired about a refund. I would be grateful if you would issue my refund of £19.99 as soon as possible. Thank you for your help.

2

https://forum.avast.com/index.php?topic=165749.msg1180335#msg1180335
You may want to upgrade to see if the latest version is working.

Some general information on refunds requests:
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746

3

Thanks

4

Thanks for the information. Unfortunately the new version is not working for me and I would still like a refund please. I wonder if you could confirm how long I will have to wait … I have now been waiting longer than your stated average response time, i.e. since 20 January. Please issue my refund as soon as possible. I have been patient and have only submitted one ticket. I look forward to hearing from you to confirm that a refund has been issued. Thank you.

5

cmewes09,

I can’t tell how long you have to wait nor can I refund you.
I am not working for avast.
Please mention your ticket number here and I can point someone from avast to it.

6

Thanks. As stated in my first post my ticket number is TPO-478-76957. This was logged on 20 January. Thanks for your help.

7

Just curious, you do now have avast 2015.10.0.2209 installed ?
https://forum.avast.com/index.php?topic=165749.0

8

Hi cmewes09,

I forwarded your ticket to our refund team and asked them to expedite your request.

Regards,

Davidek

9

Hi Davidek

Thanks - I really appreciate it.

Caroline.