Hi Folks I’m really struggling here I’m user6074 and have raised case 24242383 as I want to cancel the payment made yesterday of £64.98 as I no longer use the product and also want to cancel my annual subscription . I have tried to call the number provided but it doesn’t work and I keep going round and round not getting anywhere. I understand that I cancel this paymemt within 30 days but I’m not getting anywhere and need some help. Can anyone please help me?
First, I’m an Avast user and not an Avast Team member.
Not knowing what you have tried.
Refund request - https://support.avast.com/article/24/#pc
- NOTE you should first cancel any payment mandate that you may have set up, or this could be actioned, requiring another refund request.
Refund request - From Avast account
Cancelling automatic renewal of the Avast subscription
- See https://support.avast.com/article/account-unsubscribe/#pc or https://support.avast.com/article/35 ,use the primary link for advice.
- Also see https://support.avast.com/article/Unsubscribe-FAQ/#pc