I used the ticket system on the 17th to request a refund for an automatic renewal. I got an automated email saying it would be processed and the money should be in my bank account within 7 working days. It’s now been around 13 working days and there has not been any more correspondence on the issue, or a refund made. Please, could I have some advice on what to do??
ref:_00Db0Z3Sf._500b01KxSye:ref is the given reference
Reported to Avast.
That reference isn’t in a familiar format for what should be a Support Ticket ID number seen in the past, previously this was a numeric format. It also appears to be quite a bit longer than previous Support Ticket ID numbers.
Is this the Support Ticket ID number ?
Have you submitted more than one Support Ticket ?
That’s all the info I could find from my emails. It was in the email and says ‘ref’ so assumed it was a useable reference
If this/these emails were in relation to the ‘actual’ support ticket submission, I believe it would have a link back to your support ticket. Was there anything like that in the email/s ?
Bob has reported it, hopefully that will generate some activity.
Hi tazhook,
The refund was successfully completed from our side on November 18. Could you please double check with your bank? Be aware that the refund is made to the card you used to make the purchase and not necessarily to the account, and that it may show differently if it was a debit or a credit card.
Moroni
PS: The string while not the ticket ID, it is the “reference ID” used by our new system to track the emails, so we can still use it to find the OP’s request 
Thanks for the clarification.
+1 Good to know.