AVAST ive been trying now for 6 dyas to refund the internet security i did NOT want, i used to 60 free trial at which 5 days before it was up my credit card was charged, now i do NOT want this product, ive uninstalled it from my computer, i have no interest in it anymore. and yet, im $65.00 out of pocket. ive tryed your so called support page everyday since my bank notified me. you have failed to respond to any of my messages neither there nor facebook. REFUND my oreder please.
→ https://support.avast.com/article/24/ (Orders and Renewals)
done that, several times 
no response
order id: 32688068162
If you have submitted a ticked then you need to wait, every time you resubmit you are placed at the end of the line again.
okay, so ill wait… thank u. at least someone out there cares. thanks again, ill check again tomorrow…
i have submitted a ticket or two. so. thanks again. hopefully one of the big wigs picks this up pretty quick.
ticket 06121808
Response times are somewhere between 5 to 7 business days I think.
well this newbie will be here, waiting… in the shadows… getting my refund kicking and screaming! >:(
I’ve reported it for you so hopefully that will get it seen to earlier
still no response? still waiting. thankyou for replying so quickly, craigB…
i just hope avast get a hold of this too, its been very frustrating… very!
another day, another no response
I did mention 5 to 7 days, you’re in the queue so patience is the key
a response from avast today, apparetnly mr order has now been cancelled, now carlos from the chech republic is asking for the email adress i used, ive explained to him that the email adress hes replyed to me on, IS the email adress im using? soooooooooooo now what ? help>
If you’ve updated Carlos with the email info requested then there is nothing more to do, just need to wait for the banks to do their transfers
craig. when im old and stopped worrying about lifes things. ill look back then and say to myself “thank god for craigB” cheers mate!
no worries. thank you very very very very much craig.b LEGEND STATUS
I have the same issue. Sent a support email, no response. If I do not hear from them by the end of the week, I will have my CC company refuse the charge. There’s absolutely NO reason why this needs to be so difficult. Emailing support is the most irritating, confusing and ridiculous process I have ever seen. No other service I use has this level of stupidity contacting support about an issue.
BTW, if your subscription has a date for renewal, it is poor form to do the renewal 2 weeks in advance and despite the subscribers saying they do not want auto renewal. To me that is theft, pure and simple.
Paid with
VISA x-5392
You’ll see "PAYPAL DIGITALRIVE AVA" on your card statement.
Manage Digital River Ireland, Ltd. payments
Transaction ID
3CH70391VA0456508
Seller information
Digital River Ireland, Ltd.
+61 9522531234
atlanticpaypalukSARLcs@digitalriver.com
Invoice ID
45589348600
Purchase details
DRIAVAST Software$59.99
Total$59.99
avast have billed me. they said they havnt. well the proof is right there
i want a refund. not a wild goose chase
Hi masta_jayl,
When we asked you to send us the proof of charge you sent us something different, not related to Avast (you sent us something about a charge for USD 49.95).
Moreover, the email address registered for the order you have just posted is associated to a different email address than the one you insisted is the only one you use (l********ps_91@hotmail.com).
I just refunded this order.