Refund is not made

Avast Free Antivirus / Premium Security
1

Hi There,
After the third attempt of making a moneyRefund request I had no choice and decided to write in here as well. I have purchased Avast Antivirus PRO and am not happy with the behaviour the antivirus provides. Wanna money back.

Order number is 21925687308.

Could you please advise?

Many thanks!

2

→ https://support.avast.com/article/24/ (Orders/Renewals/Refunds)

3

Thanks, I’ve done it three times already, but there is no reply to any of those requests. That way just doesn’t work.

4

Be patient, a reply can take a few business days.
Also, don’t submit multiple requests…!! (FIFO)

5

I’ve placed the first request two and a half weeks ago.

6

Well, you need to count from your last request. (FIFO)

7

I’ve placed the last one a week ago

8

Does that mean, that if I placed a request a month ago and then a week ago, that would be a week of processing the request anyway? That just doesn’t make any sense.

9

Post your ticket-ID.

10

I haven’t saved the first one, as I was expecting to get the reply via mailbox.
07061569
07089893

And please don’t tell me that the last request is the one that dictates the time of processing - that just contradicts with FIFO you mentioned.

Many thanks!

11

OK, I reported it for you.

12

Great, thanks!

13

You’re welcome.

14

There is just no reply from Avast.

15

There is still no reply from Avast. For how long should I wait? The 30-days MoneyBack Guarantee period is expired, but there is no reply from Avast team.

16
  • Did you check your spam folder…?
  • Did you buy from Avast directly or from a reseller…?
17

Junk and Spam folders are empty. No email notification.

18

Did you buy from Avast directly or from a reseller…?

19

I bought it on Avast web page directly, for sure.

20

OK, I already reported it twice, that’s all I can do for now.