REFUND REQUEST NOT ADDRESSED

General Topics
1

Can support please assist me with this. Your product states a 30 day money back guarantee. I have submitted TWO tickets regarding this request and have yet to hear a PEEP from customer service. That is unacceptable for a company that happily takes people’s money. I am glad that you have customers that are satisfied with your product but I am not one of them.

I would really appreciate a response or who I can contact personally to escalate this matter.

Thank you!

Ticket ID: #HVM-141-22786

Subject: REFUND REQUEST NOT WORKING PROPERLY

Ticket ID: #IAL-755-51659

Subject: REFUND REQUEST

2

Refunds depending on payment method can take 5 to 10 working days, you don’t say when these tickets were submitted ?

So long as you have requested a refund prior to the 30 day limit then it will be processed.

Support tickets are handled on a first in first out basis, submitting multiple tickets can take longer.

3

I have tried to attract attention to this topic.

And a little bump to bring it to the top again.

4

I have just been informed that a Refund was actioned today at 12:22, Prague time.