Refund request - Only pregenerated response:(

Avast Free Antivirus / Premium Security
1

Hi there:)

I purchased Avast Internet Security on the 11th July 2014 through Paypal. I was unhappy with the software. Under the Avast thirty day refund policy, I requested a refund on the support page 12th July 2014 - Support ref number:- GJS-960-19012

I included in the request my Paypal receipt, Avast invoice and Avast receipt, so they have all the documentation needed to process my refund request…

Having read some posts in this forum I am concerned. I want to get my refund promptly. Although reluctant to do so I will file a Paypal dispute if my refund is not forthcoming after a reasonable period of time, or if there is a failure of support to actively respond.

If any Avast representatives read this, please review my support request number and respond in person, rather then by a pre-generated response!

Many thanks - Howard

2

I’ve referred this to the Moderators for a requested reply. Hope that helps. :slight_smile:

3

I very much appreciate your prompt response. Hopefully they will be in touch with me soon so that this matter will be resolved.

Have a very good day!

Best wishes - Howard:)

4

My pleasure, hope it helps. :slight_smile:

5

I will definitely post here when they respond - Many thanks:)

6

Your ticket GJS-960-19012 was replied via ticketing system.

7

A smiling avatar would give “Customer Retention” a much friendlier impression. :slight_smile:

8

Hello Vladimir:)

I received your message asking me for the reason why I requested a refund. I replied to your message explaining my reasons. Once again I requested a refund under the 30 day refund policy!

I would appreciate the refund promptly, as this is now taking too long - Best wishes - Howard