I asked for a refund 8 days ago as I am having problems with windows 10 and avast software Ticket ID: 163197, I have still not received a reply with regards this, what is the usual timescale to reply to a request please
It can take up to 10 business days.
Why not try to solve the problems ?
Are they still there with the latest version ?
https://forum.avast.com/index.php?topic=182468.0
Yes I have tried to resolve any problems I had such as : when pressing the windows key no menu is appearing or intermittent working, also I use the file history backup within windows and that also stopped working, when accsessing the filehistory menu , the menu box would open then close within about 3 to five seconds , disabling Avast solved these problems , I have since uninstalled Avast, and these functions are now working correctly, which is why I requested a refund.
Thank you for your suggestion
When you removed Avast, did you use the avast uninstall utility ??? (avastclear) if so, it resulted in you booting into Safe Mode to do the removal.
Booting into SafeMode and then back into Regular Mode is what fixed the problem. 
You should now safely be able to re-install Avast.
Yes I uninstalled using the Avast uninstall tool , it still caused me problem on re-installing , I was a previous user of Avast prior to Windows 10 with no problems , but unfortunately since Windows 10 have had these problems
What other security programs are installed on your system ???
(I have windows 10 and Avast running on numerous computers without any problems.)
No other security installed other than the windows standard ones , and they disable when avast is installed. I have had this problem since upgrading to windows 10 , so don’t know if its migrated something during the upgrade that it doesn’t like. I am not willing to do a clean install of windows , as all runs Ok without Avast.
I suggest posting diagnostic logs
follow instructions here https://forum.avast.com/index.php?topic=53253.0
scroll down to Farbar Recovery Scan Tool run as instructed and, attach the logs, 2 logs total
see below the box you write in … Attachments and other options
Essexboy will then take a look when online
Thanks for the help
Did you remove your logs, can’t see them…
Yep think I posted wrong logs , here they are again, hope they are right , not used to using these programmes
OK, now you’ve to wait a bit…
Could you uninstall ZoneAlarm then Malwarebytes (if premium)
Now install Avast, then MBAM and finally ZA
OK have done that and re-installed , will give it a few days to see how things go, I must admit I am a bit annoyed at having to go through this to see if it works, and reading on the internet on various forums , people do seem to have been having this problem since the launch of windows 10. I will admit when I uninstalled it around 6 months ago I did not follow up on any updates regarding this issue, but was hoping it had been resolved, hence my trying it again, as I like the product, but cannot live with it, if it is temperamental.
ZoneAlarm doesn’t play nicely with many AV’s. Since you have Windows 10, why not simply allow the firewall that’s part of your operating system to do it’s job.
It works well with Avast and all other programs and keeps you as safe as ZA without any conflicts.