Refund

Avast Free Antivirus / Premium Security
1

Hello, I submitted a ticket 5 days ago for a refund regarding an auto-renewal, I haven’t gotten any reply whatsoever yet.
The ticket number is #IUE-632-91503
The story is I wasn’t expecting an auto renewal for another year, I just wanted to try out the premium service for a year but I wasn’t aware that it was gonna charge me again. I hope someone from the Avast team could help me out quickly.

2

Have you researched/tried to cancel auto renewal?

Read Post #11> https://forum.avast.com/index.php?topic=163924.new;topicseen#new

Edit error

3

A trial isn’t lasting a year, it is 30 days.
And as mentioned over and over again, avast is trying to handle refund request within 10 business days.

4

Eddy, I was going by this:
Snip> "I just wanted to try out the premium service for a year but I wasn’t aware that it was gonna charge me again".
I’m assuming he paid for one year of Premium. :slight_smile:

5

I DID pay for one year premium but I didn’t know it was gonna be auto pay for another year, this got me by surprise. I already took off the auto renewal but they already charged me $35 plus tax

6

Be glad you don’t live in the same country as me.
Tax here is 21% :frowning:

7

Yes, I understand.
If you feel the need, you can submit a Ticket and explain your issue in ‘detail’ :slight_smile:

Submit a ticket: https://support.avast.com/SubmitTickets/