1

I recently got charged for a service that I no longer use, I never signed up for the charge to be renewed so it came as a shock to me when my bank account had been overdrawn due to a renewal charge for the service. Since I no longer use this Avast service I was wondering when I could get a refund and how long it would take?

2

Auto renew is normally on by default, so if you didn’t disable it see that then it would happen automatically. That said you should have got an email notification around a month before that it was going to be renewed.

Support Ticket Refund - https://support.avast.com/support/tickets/new?form=2

3

I don’t recall getting that email, since I no longer use the service will a refund still be possible? Otherwise I’ll be paying for something I won’t use.

4

As you have submitted a ticket, have some patience.
Only avast can tell if you entitled for a refund or not.

5

Refund requests are valid within 30 days, so provided you are within that you should be OK.

I don’t see where you have submitted a support ticket (as Eddy suggests). If you have then post the support ticket ID here and we will try to attract attention to it. If you haven’t submitted a ticket, then use the link I gave earlier to submit it.

6

The ticket number is #648685, I’m not sure if I posted it in the right place. If not let me know!

7

Ordinarily I would say that it should be in the same forum of the product you have purchased/been renewed, but that I don’t think is critical.

When did you submit this ticket ?
Given the time of year it might take a little longer than normal.

8

It’s only been a day, so hopefully I get something soon. The charge I got from this renewal has caused countless fees from the bank and they’re scheduled to issue another one the 3rd.

9

I have reported this, but a bank transaction, even if they acted on it immediately (like tomorrow) it could take 5 days for the cleared funds to be in your account.

10

That’s fine, as long as I receive a refund. Hopefully then I’d be able to clear everything else up.

11

Refunded :slight_smile:

12

Ok cool! How long (roughly) should I expect to see that processing in my bank account?

13

As I mentioned it takes time before you see it as cleared funds in your bank, that I believe is down to the banks clearance time.

14

Usually within 3 business days

15

Ok, thanks so much!