Refund?

Avast Free Antivirus / Premium Security
21

It is shown for everyone.
I’ve checked in several languages on the avast web-shop and it was always shown.

It depends on the country if auto-renewal is by default enabled or not.

22

http://screencast-o-matic.com/screenshots/u/Lh/1487163453815-76830.png

Clicking on the “More Information” option also gives you a chance to prevent auto renewal at the time of installation.

23

I certainly think that the wording could be much clearer.

Reading that many would go great “Continuous Protection activated.” I don’t believe they associate it with auto subscription/payment renewal. Having the (More Info) link is a bit of a get out of jail card. I just wonder about the stats that would surely be taken, what number/percentage of people even click on the link.

I don’t see why the auto renewal radio button (Yes & No) couldn’t be on the page without needing to open a link.

Something else that I have seen very recently, auto renewal seems to be at the full price, no renewal discount and in some cases more expensive than when they first purchased.

24

I personally had to look twice to realize that Continuous Protection meant
an auto charge for renewal at the end of the current term.
That terminology probably works well for e-commerce. :slight_smile:

25


http://screencast-o-matic.com/screenshots/u/Lh/1487168926183-5410.png

[b]https://youtu.be/FGjYUrz2aZU[/b]
Very often the best price is available by choosing the Upgrade within Avast Free.
This also shows you how to de-activate the auto renewal function in the paid version.

26

There’s that wording (so loved of marketing as you say), “Continuous Protection activated” again.

The only problem I see with this “Continuous Protection” users are unlikely to get renewal/offers from their “Continuous Protection” as they may from the UI. If they take up an offer from the UI or elsewhere there is a likelihood they could have “Continuous Protection activated” twice.

I think that avast really need to take a look at this whole area of “Continuous Protection activated” as it is constantly a source of topics in the forums seeking refunds.