registered and paid but can't enter license key

I paid by credit card for a renewal of my antii-virus protecation, professional grade, and I have since gotten a notice at least every day that it was about to expire. It would not accept my license key, the one you sent me via email. I either need to have my key accepted or will have to contact the credit card company to dispute the charge since you have not delivered the product I have paid for. ???

Hi mitch48, welcome to the forum :slight_smile:

What is the error message you get?
Can you double check the system time and date?

Do these help?
avast! license key tutorial
avast! FAQ >> Invalid License Number

Also, where did you purchase the license from?

-Scott-


Also, make sure there are no spaces before nor after the license key.


How do i enter my license key # for my avast needs help . :frowning: :-\

How do i enter my license key # for my avast needs help .
Scott already posted the tutorial.....

That tutorial you posted shows the old interface, with the blue icon. there are no instructions on how to enter the license key for a Pro version. It wants a license “file” but I received only a text code in an email. Where can I find this file and download so I may activate this software.

Write your email address and your key here:

http://www.avast.com/resend-license.php

And the license file will be sended to you.

Because at the time that it was posted avast5 hadn’t been released (19/1/2010) so the post was in response to a 4.8 problem not 5.0.