registration error for 4home

Avast Free Antivirus / Premium Security
1

Hi all!
I have had avast 4 home for a while. I tried to get a new license key, but when I filled out
the form on the registration page I got this error message:

you try to access a page with an invalid URL address.
The form data are set to default values.

not being a computer wiz…I have no idea what this means.

I have Win XP SP2, with wireless internet service.

Thanks
Karen

2

What page (URL) are you using? Is it http://avast.com/i_kat_207.php or is it another one?

3

The address is what you said, but with the www in it.

4

This http://www.avast.com/i_kat_207.php?lang=ENG has the www but I believe you can leave it out without problem. Were you able to get to either of these ?

I just checked and both work.

5

I just tried again, and received the same error message.

6

What happens when you click on this link?

http://avast.com/i_kat_207.php#register-form

7

I tried it again. I received the same error message.

Thanks for all this help.

8

Go to the SSL page version and register from there: https://secure.avast.com/scripts/register.php?lang=ENG

9

@Tech, you beat me to it. 8)

@Cardsfan, if that fails , can you post a scrren shot of the error message?

10

Yippee!

I received a screen saying they are going to send me a key to my email address.

Thank you all so very very much!!!

Why would the secure screen work and not the other?

11

I can’t answer why the secure worked, but can add one more bit of advice. Make sure if you have a spam blocker, or if your ISP has one, to allow “register@avast.com”(without the quote marks). Otherwise you won’t recieve your key.

Glad you got it working and welcome to the forum, Generally open 24/7.

12

Maybe your browser settings, blocking forms etc.

13

Okay, Im going to need some more help in seeing if my browser or ISP is blocking anything.
Where do I go?

14

I doubt your ISP is involved on this…
Which browser do you use?

15

Internet Explorer 7

16

Tools > Internet Options > Security
Internet Zone
Let the default level of security (a button in the bottom of the window).

17

Thanks to everyone who helped me!

You guys are awesome!

I received my key, and registration is complete.

Thanks again!!!

18

Fell free to come back and ask for help any time you need 8)