Registration "Expired" but "online content unavailable" & download won't launch

Avast Free Antivirus / Premium Security
1

Hi, again, and thanks for reading my post,

My Avast Free Antivirus (v11.2.2262) has suddenly showed, again, that its registration has expired. (I’m using WinXP SP2.)

However…

  • When I open the Interface, and try to “Sign in”, I’m told that “online content is unavailable”, and can’t get past that screen even though my Internet works just fine.

  • If I click on “Registration” there, anyway, I see a button next to a message that “(I) have not registered”, saying I should “Register Now”, but clicking on that button does nothing after showing a window that something is “Loading”, which soon disappears.

  • If I scroll down to “Offline Registration”, which offers me an opportunity to fill out a web-based registration form and get a code, that leads me to a screen that surprisingly tells me that I don’t need to renew my registration anymore, and that newer versions of Avast won’t even ask me for it.
    Nonetheless…

*** If I try to download a new version of Avast anyway, I get a nearly 7MB file called “avast_free_antivirus_setup_online.exe” (v17.6.3625.0), but, when I try to launch that file, I get a pop-up message that “Entry Point Not Found”, and “The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll”, then another pop-up window offers to terminate this exe program because “The instruction at ‘0x0011613e’ referened memory at ‘0x0011613e’. The memory could not be ‘read’”.

How can I please get past all of this and resolve this, even though, now, for some reason, the red “X” on the Avast icon in my System Tray seems to have disappeared? (I’d still like to know, please, in case it comes back, whether sooner or later.)

Thanks again,
Bram Weiser

2

→ https://www.avast.com/faq.php?article=AVKB44#idt_100 (System requirements)

3

Thanks, Asyn, but please note that, as I wrote, I already(!) have Avast installed and running (just fine, except for this issue), and tried to download/install a newer version in order to renew the existing one’s registration.

FWIW, as I also wrote, the red “X” seems to have disappeared (at least for now), so hopefully this is no longer an issue for me, but I’d still want to know what to do if the red “X” returns, given what else I wrote in my original query, because, as I said, Avast runs just fine and I simply want to “renew my registration” for it.

Thanks again,
Bram Weiser

4

Hi Bram, in short…

  1. You need SP3 on XP to run the newer versions.
  2. Registration is history, see: https://www.avast.com/registration-free-antivirus
5

In addition,

  1. Your CPU must support the SSE2 instruction set.
6

Hi Eddy, it does, else he couldn’t run V11.2. Cheers

7

Thanks, Asyn & Eddy.

I saw that registration-free-antivirus page before posting my question, thanks, but, when the red “X” didn’t immediately disappear, I wanted to find a way to make that happen, so I followed the steps I laid out in my original post here.

Hopefully, it will continue to NOT show up, but, if it returns, then what do I do?

Thanks again,
Bram Weiser

8

You’re welcome. (It shouldn’t show up again.)

9

Hope you’re right about that, Asyn. Thanks again!