Reinstall my avast! 4 Pro capability on my PC

General Topics
1

Support Staff -

You will see from the email traffic below, that I purchased Avast! 4 Professional Edition for three (3) years. I lsrecently suffered a computer casualty that forced me to reinstall Windows XP. I also want to reinstall my Avast! program, but have been unable to re-register because I do not know what user name to use. I have the license information, but still need the proper user name to re-register. Can you help me? Is there any way I can talk with your support staff? Please advise soonest!

Donald M. Hemke
301-774-7511
gumpermd@verizon.net

Mar 12, 2009 08:49:46 AM, support@us.shareit.com wrote:

Dear Don Hemke

Thank you for your e-mail message.

We are unable to assist you with content related or technical concerns
with this product. ALWIL Software a.s. will be able to answer questions
regarding the licensing, available upgrades, along with offering
installation and technical support for the product.

In order for you to get optimal support we kindly ask you to direct all
of your questions to ALWIL Software a.s. directly. You can contact the
publisher at the following address:

http://forum.avast.com
support@avast.com

Thank you for your cooperation.

Sincerely,

Kenneth F.
Your element 5 Team

element 5 - a service of digital river - http://www.element5.com
Digital River GmbH
Vogelsanger Str. 78, D-50823 Cologne, Germany
CEO: John Strosahl
Corporate Headquarters: Cologne / HRB 56188 / Cologne Local Court

Original Message Follows: ------------------------
Support Staff -

I followed the email below (several times) and keep getting the
following error message:

“You have entered an invalid user name or license code. Please try
again.”

I have tried several different forms of my name and/or email address as
my “user name” without success. Can someone help me with what is needed
so I can re-register the download on my PC? Any telephone number I can
call to resolve this issue?

Frustrated,

Donald Hemke
301-774-7511 (h)
gumpermd@verizon.net

Mar 4, 2009 03:20:22 AM, support@us.shareit.com wrote:

Dear Donald Hemke,

Thank you for your e-mail message.

We have copied below the licensing information that we e-mailed to you
after your purchase completion.

Dear customer, 

thank You very much for Your purchase. You were successfully registered 
for using avast! 4 Professional Edition antivirus program on 1 PC(s). 
Your license allows you to update/upgrade avast! 4 Professional for 3 
(three) years from the date of purchase. Your license key is 

----cut here---- 
W8493143R7600A1106-don't_publish 
----cut here---- 

Print this mail and save it for future usage, please. 

Follow the instructions below for entering your new key into installed 
Avast! program: 
1) Start Avast! program and during memory scan press the "Registration" 
button. There will be Registration dialog displayed. You can also find 
this dialog in Simple or Enhanced user interfaces under About program 
avast! -> Activation Key 
2) Enter the key. (NOTE: if you are unsure when entering number 0 or 
letter O, enter rather number 0 (zero)!) The best way to enter the 
license key is Cut&Paste method - select entire key in this mail, press 
Ctrl-C, switch to avast! registration dialog and press Ctrl-V. Then 
press OK button and your avast! is registered. 

It is recommended to update your virus database via the iAVS service. 
Just click on the "flash" icon in Simple user interface or "flash" icon 
with iAVS description in Enhanced user interface. 
******************************** 

Please let us know if you have any further questions. 

Sincerely, 

Zakiyyah J. 
Your element 5 Team 
_____________________________________________________________________ 

element 5 - a service of digital river - http://www.element5.com 
Digital River GmbH 
Vogelsanger Str. 78, D-50823 Cologne, Germany 
CEO: John Strosahl 
Corporate Headquarters: Cologne / HRB 56188 / Cologne Local Court 
_____________________________________________________________________ 




Original Message Follows: 
------------------------ 
REF ID: 183449865 
eMail: gumpermd@verizon.net 
From: Donald M. Hemke 
Phone: 301-774-7511 

Message: 
My computer hard-disk had to be repartioned when I had to reinstall 
Windows IP. How do I get my Avast! 4 Professional to be reinstalled?
2

Hi d_hemke!

First inmediately remove the License-key from your post! (via the edit-button).
Also I recommend to remove all other personal information (E-Mail,… and so on)

So why/what/where do you want to register?
You just have to install Avast! Pro and insert your license-key. (The string you should remove!)
This is for the Home-Edition and you already have a license key, so you don’t need to register any more, but can see how to insert it to the program: http://www.avast.com/files/tutorials/insert_key.htm

yours
onlysomeone

3

Welcome to the forums, Donald. :slight_smile:

Actually, you should break all those email addresses to something like …

support at avast dot com

gumpermd at verizon dot net

support at us dot shareit dot com

4

d_hemke,
Welcome to the forum.
Your post is probably the best example of “What not to do in a public forum”
You’ve revealed a valid registration key to every one and the only way to rectify this is to
invalidated that key and issue you a new one.
You’ve openly invited all Bots scanning this forum to harvest your email address and all other information about you
and start bombarding you with SPAM.

Please follow Davids advice and rectify your post and contact avast sales for a new registration key.

5

Maybe edit the original post removing the email and the last part of the key.
Also, you could say the story to sales@avast.com for further help.