Hallo,
This week I discovered that Remote assistance does not work in older versions of avast Free. The functionality is only in version 2015. Can someone answer if this feature was disabled for older versions? Tested on three PCs with versions of avast Free 7.0.1474, 2014.9.0.2008.
Error during the connecting:
Connecting to host xxx.ara.avast.com
A local error occurred: Unable to connect to the Remote Assistance server!
Session has been terminated with an error.
Is this a known bug, or is there a fix or work-around for it?
Trying to support a non-expert computer user from a distance, have managed to talk him thru getting free avast installed in the hope that I could get remote assistance connected so I can get on there, clean stuff up and get him registered with some decent protection, however the remote assistance gives him a “local error” statement and doesn’t work.