system
3
Hi thnx for the answer ^^
I think you probably misunderstood
I almost anticipated this 
I’m not talking about the key the user have to hand me over the phone - that is fine for security purposes yes ^^
I’m talking about we as a company have password protected access to all program/features of avast for our employees and thus an employee cant get into the avast program and press the remote assistance button because this is password protected.
I can remove password protection from program access, but this would allow the user to access more than just the RA feature of Avast which i would rather not allow.
How about my right click avast tray icon → RA idea, think this would be possible?
regards
m