Remote Assistance server issue

Avast Business Avast Endpoint Protection
1

Hello, Just recently we started having issues with avast connecting to host: rh.ara.avast.com. We are unable to use the remote assistance feature, also, we had a user that had two viruses on her machine and we were unable to quarantine them because of the same issue. We have tried rebooted, and reinstalling the client.

Pop-up received while trying to Allow Remote Control
“Connecting to host: rh.ara.avast.com
A local error occured: Unable to connect to the
Remote Assistance server!
Session has been terminated with an error.”

from C:\ProgramData\AVAST Software\Avast\log\aralog.log

2015-06-16 07:53:02,382: [ARA_DLL] INFO - Wks: WKSServer ARAWksBase::ThreadProcedure - entry point 2015-06-16 07:53:02,682: [ARA_DLL] ERROR - ARASSLSocket::VerifyPeerCertificate - Verification of the peer certificate failed, 2015-06-16 07:53:02,682: [ARA_DLL] ERROR - Wks: WKSServer - ARAWksBase::DoError - Local error 0x1000e occurs 2015-06-16 07:53:02,682: [ARA_DLL] INFO - Wks: WKSServer - The session has been teminated 2015-06-16 07:53:02,682: [ARA_DLL] INFO - External Abort of Current Session is requested 2015-06-16 07:53:02,682: [ARA_DLL] WARN - StopStandaloneServer: Server is already stopped

Any help is greatly appreciated.

2

I appear to be having the exact same problem. The very odd thing I found is that a computer on our network that had an expired license was able to connect to the server but as soon as I updated its license it lost the ability to connect.

I was really hoping to be able to use this feature to work on computers in our remote office with out having to purchase other tools or drive 4 hours.

3

We have the same issue and it has been a pain.

Basically, we were told the following: https://forum.avast.com/index.php?topic=166028.msg1189787#msg1189787