Remote chest

Avast Business Avast Endpoint Protection
1

After the latest update I still have the problem with deleting files from remote chest.
I can “Connect to Virus Chest” and see infected files there, but when I try to delete them, it gives me the following:

Deleting of selected files
Action was completed with errors

Some files cannot be deleted from the Chest.
—>Description: The stub received bad data

Deleting of selected files

Program will try to delete 1 selected file(s) from the Chest
FileID: 0000000001 Original file name: F:\autorun.inf

Action was completed with errors!

Administration Console version is 7.0.223, and EP Client 7.0.0.1455.

Best regards,
Siniša Bandin

2

87 times read, and no answer???

It seems that I am not alone…

3

Hello

I’m sorry that I did not let you know sooner…
Mentioned bug was verified and now we are finishing the fix. I will let you know,immediatelly when we have it ready…

4

Thank you, this is all that is standing between me and a happy customer :slight_smile:

Will be waiting patiently

Siniša

5

Nothing new for two months.

Do you have any idea when can we expect this update?
My customers are starting to screeeeeeeam :frowning:

Is there any alternative way do delete the chest files from remote? Something from command line?

Best regards,
Siniša Bandin

6

I can’t even work out how to connect to the chest. Which console are using using?

7

Avast Enterprise Administration Console, build jun2012(7.0.223)

Client: Avast Endpoint Security v7.0.1455(jul 12,2012)

Best regards,
Siniša Bandin

8

I hate to talk to myself, but … is there any news about deleting remote chest files?

My client’s licenses are about to expire in a few months, and they are considering moving away from Avast because of this lack of communication…

Best regards,
Siniša Bandin

9

the first thing u should do is upgrade your console.
Version 309 is out for a couple months now.

with the update find out if you still have the problem

10

Of course, updated “months ago”… same thing all the time:

Resume tab:

Deleting of selected files
Action was completed with errors!

Errors report tab:

Some files cannot be deleted from the Chest.
—>Description: The specified network password is not correct

Now I see that the error is different, but I have the same user and password on all PCs, with admin rights, and can access them via both remote desktop and windows networking.
Clients are Windows XP SP3 with all patches. Server is Windows 7.

11

I put in a moderator report asking for input from Avast team.

just to be sure, there are no firewalls active on the clients ?

12

Windows firewall is off, and Avast is Pro - without firewall

13

Just tried to delete “remote chest” file on the same machine where console is running, with same effect: “The specified network password is not correct”. (first downloaded Eicar test to have something in chest).

HELP, please!

14

I am having the exact same issue on all of my computers It is a real pain to go out to the computers and clear the virus chest manually. I am happy with avast ability to detect viruses that our previous software did not recognize as a virus but I’m not happy that I have to manually remove infected files from the chest everytime. I have looked all around the console and various settings and cannot even see where you can set a domain administrator user up.

15

I’m having the same issue running the latest console as well! I can only delete files from the chest when sitting at that PC. This was not an issue when I was running ADMN 4.8.

16

I don’t guess anyone has heard anything new with this issue yet have they? I was hoping to replace sophos with avast for my school, but if this problem cannot be resolved, I don’t believe this will work.

avast, please give us a work around.

17

You can use the aswChest application in C:\Program Files\AVAST Software\Enterprise Administration.

Just type the name/IP address of the managed machine and the avast! client password and you should be able to change the contents of the virus chest remotely.

18

THANK YOU SO MUCH ! ! ! ! !
That worked.

19

So what is the difference between right click → Connect to Virus Chest and this? I see that the same program is being invoked, only with “wrong” arguments. And it does not remember previously typed addresses, so I have to type them all over again, which totally defeats the purpose of central management! Is this so hard to fix in Enterprise Console?

Anyway, thanks for a half fix, but I would really like to see this (better) integrated …

Best regards,
Siniša Bandin