renew problems

bought and downloaded avast november 20 2011 and already telling me i need to renew. Still have the proof of purchase email to prove. i also tried getting my liscense resent to email but avast said email was not in the files

http://www.avast.com/resend-license-paid.php
Pro: https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=682
AIS: https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=652