 renew your avast! Internet Security - 1 PC, 1 Year subscription

system · 2015-09-06T21:19:39.000Z

On 17/08/2015 I received an email from Avast, stating “This is just a reminder that we will automatically renew your avast! Internet Security - 1 PC, 1 Year subscription (Order ID: 8762204060) on 17 July 2015.”

On 20/07/15, I sent U this. “It is the 20th of the month. The automatic update seems to have failed. I dont want my subscription to lapse. Please dont let that happen.”

On 22/07/15 at 7:30 AM ( New Zealand time) when a message appeared on my screen saying that “my computer was unprotected because my Avast Internet Security had expired”

I immediately installed the new version paying $49.99 NZD.

I have since received this email from avast.

"Dear Vincent Dent,

We want you back! Clearly, we have lost your trust, and we’d like the chance to earn it back.

Since you left, we have continuously worked toward making our products better. Check out the improvements in the latest Avast Internet Security and the special “come back” offer that we have for you!

Get a full, one-year Internet Security license with a 58% loyalty discount!"

This forum is the only way I can find to communicate with Avast. If I choose to re-activate my Avast protection, I will be billed $29.99 for what I have already bought. Can I expect a refund?

Pondus · 2015-09-06T21:42:45.000Z

This forum is the only way I can find to communicate with Avast.

[b]Avast support [/b] https://support.avast.com -> submit a support ticket

system · 2015-09-07T20:41:32.000Z

Did U get the bit -

"On 22/07/15 at 7:30 AM ( New Zealand time) when a message appeared on my screen saying that “my computer was unprotected because my Avast Internet Security had expired”

“I immediately installed the new version paying $49.99 NZD.”

bob3160 · 2015-09-07T20:45:12.000Z

Vincent59 post:3:

Did U get the bit -

"On 22/07/15 at 7:30 AM ( New Zealand time) when a message appeared on my screen saying that “my computer was unprotected because my Avast Internet Security had expired”

“I immediately installed the new version paying $49.99 NZD.”

Pondus and I are Avast users just like you. If you want to communicate directly with Avast, please follow the link already posted by Pondus.
You may post the support ticket Number here once you receive it and we’ll alert Avast to help get your question an answer.

Pondus · 2015-09-07T20:45:22.000Z

yes, and my reply was to what you see in the quote box, and just that

system · 2015-09-10T20:13:04.000Z

Why did you take 29.99 from my master card 2 months before my licence has expired ? Why didnt you asked me do I want a renual of my acount ?
How can I turn of automatic renual ? I would really like to be asked before someone takes my money !!!

bob3160 · 2015-09-10T21:17:10.000Z

vera.kasikovic post:6:

Why did you take 29.99 from my master card 2 months before my licence has expired ? Why didnt you asked me do I want a renual of my acount ?
How can I turn of automatic renual ? I would really like to be asked before someone takes my money !!!

Hope this helps:

Disabling Automatic Renewal service for Avast orders distributed by Nexway
https://www.avast.com/en-us/faq.php?article=AVKB136#artTitle

Disabling Automatic Renewal service for Avast orders distributed by Digital River
https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle

Access help on this topic within the Avast User Interface:
https://forum.avast.com/index.php?topic=165749.msg1181311#msg1181311

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