Renewed subscription and i have been robbed!

My license was due to expire on the 19/3/2012, however i was annoyed by the constant pop up banner to renew for £39.99 so i did this today. Now Avast is telling me that the new license expires on the 12/3/2013. What happened to my 7 remaining days on my original license i purchased last year???

After a lengthy phone call with Iyogi, i ended up hanging up after i was fobbed off. They said a registry error is causing this and that Avast is not working at all, which it is! they wanted to charge me £189.99 to sort the registry out and didnt want me to end the phone call. After that, they tell me that the Nvidia software i have disabled is causing the errors as the processes have stopped and need to be running!!

How do i get my days back?

try this http://support.avast.com/index.php?languageid=1&group=eng&_m=tickets&_a=submit

Did you renew your license through the avastUI, Maintenance, license/registration section ?

If you do then it should have taken into account the remaining period, if you did it through the any other location then there would be no way to identify your existing license.

In any case you can contact sales (at) avast (dot) com where they should be able to resolve it for you.

i updated/renewed via the avast pop up advert which kept telling me that my license was due to expire. If this is not the correct way of doing it then Avast shouldnt use these pop ups and include a feature to renew directly on there!!!

I’ve sent link to this thread to Adam Riley.

I don’t know why it didn’t, but hopefully it will be resolved by contacting sales.

Personally, I think IYogi is causing more damage to the reputation of avast than helping.

I dont know much about Iyogi, but after today i wont be using them again unless its really urgent! I have never heard so much rubbish, and been put under so much pressure to purchase a service which i did not want.

I have emailed Sales, but its too late for a reply now so i will report back when i know more!

Thanks guys

I totally agree and think that avast! should terminate the contract with them even if it costs them money. The reputation of a fine product is being soiled by a group of know nothing money grubbers.

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I totally agree and think that avast! should terminate the contract with them even if it costs them money. The reputation of a fine product is being soiled by a group of know nothing money grubbers.

+1

Good morning all,

I appreciate your comments and opinion on this and I can certainly understand your stance. However iYogi, despite the complaints that appear on here, do offer a very good service in general.
They handle huge volumes of calls on our behalf and for the vast majority the customers are happy with the service (I do also get positive feedback from customer though I have not seen any posted on here yet!). That said, we are constantly working with iYogi to improve the service they offer our customers and to maintain the ethical and customer orientated approach that we strive to achieve here at Avast.

As always I remain ready to personally handle any question, comment or complaint about iYogi (or Avast in general) so please do not hesitate to get in touch. [riley at avast dot com]

Thanks
Adam

I received a new license by email today with the correct expiry date, and also an extra weeks worth of subscription.

Thanks for your help guys!

Adam: I have only used IYogi once, and they really tried hard to pressure me into paying £189.99 for someone to fix a problem which didnt exist on my pc. At first, they said the registry had too many errors, and then once i challenged that, they looked and found some Nvidia software which i had personally disabled over a year ago and tried to tell me that this was causing the issue with the subscription expiry date! - Not good service at all, especially when i was then told again, that i really needed to buy the £189.99 support session to fix the issue. Once i threatened disconnection from the remote session and phone call, i was told that if i did that, then i wouldnt be able to pursue the matter any further… If this was my customer services i would be furious.

Thanks again!

You’re welcome, result.