Renewed subscription, never received activation code

Avast Free Antivirus / Premium Security
1

Hello,
I renewed my subscription 3 weeks ago, paid for it but never got an email with an activation-code. I have contacted customer service and sent them all the information they asked for (including the proof of payment), but I haven’t heard from them ever since (it’s been two weeks now). This is very frustrating, my subscription ends March 8th so I keep getting pop-up messages saying I should renew my subscription. But customer ‘service’ is not responding. Does anyone have a tip how I can get the code I paid for? Or at this point my money back would also be a good solution. Very unhappy customer here.
Thank you!

2

Did you buy from Avast directly or from a reseller…?

3

From Avast directly

4

Hi, post your ticket-ID.

5

15069388 thank you

6

Ok, I reported it for you, let’s see…

7

Hi,

I have escalated your case. Avast Sales support will contact you via email.

8

Thanks both, no news yet. Crossing fingers :crossed_fingers:t3: