Renewing AVAST registration

system · 2015-10-21T22:31:22.000Z

I am supporting someone on a computer that has had Avast installed for several years. Recently it appears that the subscription was inadvertently changed to the Internet Security version (possibly on a free trial) rather than the free anti virus. I can’t seem to change this back to the free version and Avast keeps telling us that the subscription is invalid.

How do I go back to the free version? Or can I? In the Account settings it says “There are no licences that can be used for your current device”.

The computer is a Windows XP (32 bit) system.

Para-Noid · 2015-10-21T23:02:24.000Z

Try a clean install…

Download and save http://files.avast.com/iavs9x/avastclear.exe
Download and save http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
Run the “avastclear” from above. You will be prompted to reboot into safe mode click “yes”.
Reboot.
Install avast free from above.
Reboot and register.

DavidR · 2015-10-22T13:37:07.000Z

The easier option should be to uninstall the Avast Internet Security version from Control Panel > Add Remove Programs, avast antivirus - during the uninstall it should offer the option to install avast free.

system · 2015-10-27T01:41:19.000Z

Thanks for the help. Uninstalling did allow us to revert to the free version and everything seems to be fine.

DavidR · 2015-10-27T14:44:10.000Z

You’re welcome.

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