Renewing registration - free version

Avast Free Antivirus / Premium Security
1

I recently received an email advising me that my registration expires in a month. I have two problems.

  1. The re-registration instructions in the email are wrong.

Or, you can stay with your current, baseline free antivirus protection. In order to continue, simply re-register your software and you can use it free for another 12 months: receive automatic updates to both the software and your virus database.

How to register?

  • Open your avast! program via the desktop icon or Start menu
  • Click ‘Maintenance’ in the left pane and from the unfolded submenu select ‘Registration’
  • Select ‘Register’ in the left menu
  • Click the ‘Register now’ button in the main white area
  • Select your option, fill in the form, and submit it
  • You are then protected for another year.

There is no ‘Maintenance’ in the left pane. The correct path is ‘Settings’ > ‘Registration’

  1. My current registration does NOT expire in a month. It expires on May 28th. That’s 98 days away.

So will my Avast stop working in a month, or what?

2

They look like the instructions related to an earlier version of avast, for the latest version it is what you posted “he correct path is ‘Settings’ > ‘Registration’”

The email most likely comes from the my.avast.com account settings. Do you have more than one installation of avast connected to your my.avast.com account ?

If your installation is showing 98 days, then it shouldn’t stop in 30 days.

3

Then perhaps the form email should be updated!

[quote author=DavidR link=topic=146579.msg1064147#msg1064147 date=1392843004]The email most likely comes from the my.avast.com account settings. Do you have more than one installation of avast connected to your my.avast.com account ?
[/quote]
One device - Expiring 19th March 2014 (which is wrong!) As stated, the program itself shows 28th May.

I guess it’s no big deal. I’ll just re-register as requested. But it’s all a bit messy.

4

  1. Unfortunately nothing I can do about that as an avast user.

  2. You could try deleting that device and then link your existing installation - hopefully that would then have the correct information.

  3. Re-registering can be somewhat difficult as the Settings > Registration interface doesn’t change to enable re-registration until 30 days to go. So I would just wait.