OK… read all the Trogen-gen post although they get very confusing with so much input from different people some off topic but here is my question.
My Avast alarm keep going off while I am idle. I am connected to cable so am always connected. My mail was closed and so was my Internet… yet my alarm went off 3 times saying I have a virus. How can this be?
I did a scan and nothing shows up. I looked in the chest and the last virus I got was that Trogen-gen and in the chest it should not cause the alarm should it???
I contacted Adelphia, my cable service, and they said there must be a virus still on my computer and that sometimes you have to do more than just delete or put the virus in a chest.
Files in the chest can’t do any harm anymore. You can safely remove the files that are in it.
But what virus is reported?
What version of Avast do you use?
What vps version?
What file(s) are detected as infected (as you say it) again and again?
Where are they located?
Did you disable system restore and rebooted? If so, does the problem still exist?
First of all while deleted the Trogen-gen I noticed the time it arrived and it was NOT a repeat but a new virus… which goes completely against what my cable tech told me. He said you can’t get hit with a virus when nothing is open. I swear to you I was sitting idle with just my desktop up.
Secondly you say: Did you disable system restore and rebooted? If so, does the problem still exist?
At the bottom the blue " I " was spinning and I instructed it to merge with the regular icon because I have no idea what to do with it… is that disabling?
Please answer the questions I asked so I (we) can give apropiate help. What you have told sofar is not much to go on.
Click on the link in my signature and follow the steps as explained there. After doing so, let us know if you still have a problem or if it has been solved. If you still have a problem after doing so, provide more deetail please.
But what virus is reported? Trogen-GenWhat version of Avast do you use? 4.1 Home EditionWhat vps version? Not sure what that is
What file(s) are detected as infected (as you say it) again and again? My last post clear it up… it was a new one not an old one again and again
Where are they located? RestoreDid you disable system restore and rebooted? If so, does the problem still exist? Nothing is happening
I am afraid to do all that stuff with my restore. If it really needs to be done I will have my son do it. I’m a bit afraid of screwing my computer up as I’m not a guru.
I was wrong that the Avast was going off again and again for the same virus… I thought it was because it warned me of a virus 2 or 3 times when I wasn’t on the Internet and did not have my mail program open. My computer was idle with only the desk top showing. My Avast alarm sounded… I was in another room and came running to find a virus. I deleted the first 2 and then put this one in a chest . I contacted my cable tech and he said it is impossible to be hit with a virus while idle and not in mail or on the web.
OK, but why can’t I simply delete the virus from my chest like I did all the rest??
In other words (and I think a lot of people will want to know this) How do you know when you have to disable system restore and reboot and when can you simple delete the virus from the chest or from the warning screen?
I’ll see if I can get someone more adapt at computers to do it tomorrow if it is really necessary.
Well I tried to follow those steps and got so confused.
I turned off the restore and downloaded a file from one of the places to scan my file but I can’t find where it was downloaded to… I kept reading and those directions are very hard from a novice to follow.
Control/Alt/Delete and remove what? How do I know which to remove.
This has got to be made easier. Anyone know of a place with directions a dummy like me can follow?
So I reread your last post and decided you must be right and even though my Avast scan came out perfectly clear I went into the chest, highlighted the virus again and this time chose: Scan So I scanned the virus and the alarm went off.
OK I turned off the restore from My Computer, I rebooted now when I tried to take the check off the box to turn restore back on my computer froze. How do you get it back on?
Please the page I have in my signature. I think that will make some things clear for you. If you want, also follow the steps mentioned there to make sure your system is clean. Keep us informed.
