Repeated Crashes - Win 7

The new version of Avast Free repeatedly crashes. Win 7 64-bit

Error message follows:

Problem Event Name: APPCRASH
Application Name: AvastUI.exe
Application Version: 6.0.1203.0
Application Timestamp: 4e11a6b0
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 00038da9
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d

Not sure if this is entirely an issue with avastUI.exe as the faulting module is ntdll.dll and it may gust have been that the avastUI.exe was using it at the time of the crash, or do you mean BSOD ?

If it is a bsod - Upload any minidump or memory.dmp files, zipped to reduce size. Give the zip file you are uploading a unique name (e.g. forumusername-mem-dump.zip, etc), so they can identify it. It might not be a bad idea to create a text file (readme.txt) with any relevant information, avast topic URL, user name, etc. etc. in the zip file.

  • Memory dump locations, Mini Dump files in, C:\Windows\Minidump\ - Full Kernel dump file, C:\windows\memory.dmp

Upload the zip file to the ftp server ftp://ftp.avast.com/incoming:

  • Using Internet Explorer, Connect to the link and drag the file into the Right pane and drop it, that starts the upload, you don’t have read access to this folder.

Or

Upload it using the Run command-line in Windows: Windows Key + R (to get the run box), copy and paste this [nobbc]explorer ftp://ftp.avast.com/incoming[/nobbc] and drag the file into the window, from another explorer window.

I agree, BSODs often point to something that was not the offending program…

The error code (0xc0000005) can be associated with a driver problem.

Suggest you make sure all your drivers are current and working properly.

I do not get a BSOD. Avast crashes and I get the message that this has happened. If I restart Avast, same thing happens within a few minutes. I have been running Avast for quite a while without problems. I have it running on a laptop that I have not upgraded to Ver 6.x and it runs fine. This only happened when I upgraded Avast last weke.

If avast crashes, I don’t know if you can do a crash dump from the task manager if the AvastUI.exe is still in the task manager, Processes list you are meant to be able to right click on it and select Create dump file.

If that is possible then perhaps you can upload that for analysis.