Repeating Avast Web Shield blocked a harmful webpage or file

system · 2015-04-26T14:16:25.000Z

Yes the alarts are still occuring. I attached the blue screen crash list. I’m not very familar with the BlueScreen program so let me know if I provided the wronge info.

system · 2015-04-26T14:31:33.000Z

Here is the BlueScreen dump file.

system · 2015-04-26T15:01:52.000Z

Just to be clear, the Blue screen data I have sent you pertains to only the most recent crash. There are 41 crashes listed.

essexboy · 2015-04-26T15:52:18.000Z

Could you re-run combofix please, allow it to update if it asks

system · 2015-04-26T17:38:06.000Z

Here you go. No change in the problem.

essexboy · 2015-04-26T18:39:34.000Z

Could you download a fresh copy of FRST please, run the scan again but this time also tick shortcut txt
Please download Farbar Recovery Scan Tool and save it to your Desktop.

Then attach all 3 logs

system · 2015-04-27T04:40:41.000Z

Here are the FRST & Shortcut text files you requested.

system · 2015-04-27T05:43:25.000Z

I’m a little confused as to what file you wanted. Here are two files from FRST in my documents directory and one from the Desk Top directory. Is this what you requested?

essexboy · 2015-04-27T14:02:37.000Z

I am unable to locate the trigger yet

This programme will produce a zip file, could you upload that to a file sharing site for me to collect

Download AVZ tool from here to your desktop
Unzip all files to a folder on your desktop
Open the folder and double click the AVZ icon
https://dl.dropboxusercontent.com/u/73555776/avz.JPG

When the tool opens select “File” > “Standards scripts”

https://dl.dropboxusercontent.com/u/73555776/avz1.jpg

Place a tick in :

5. Update signature database

Then press “Execute selected scripts”

https://dl.dropboxusercontent.com/u/73555776/avz2.JPG

Once that has execute then
select “File” > “Standards scripts”
Place a tick in :

3. Advanced System Analysis with malware removal mode enabled

When finished look in the folder AVZ4 on your desktop
Open the LOG folder
Upload virusinfo_syscure to a file sharing site for me to collect

https://dl.dropboxusercontent.com/u/73555776/vz3.JPG

system · 2015-04-27T15:40:01.000Z

I preformed the scans and am ready to provide the log files. However, I am not familar with file sharing sites and don’t understand where you want me to upload them to. Also, do you want the zip, xml & htm versions of the virusinfo_secure files?

system · 2015-04-27T16:22:57.000Z

I think I figured out file sharing. Let me know if this works for you.

https://drive.google.com/file/d/0BwuFuigoTpS2Vk80WE50M2c5SWM/view?usp=sharing

system · 2015-04-27T16:36:24.000Z

Or perhaps this works?

https://drive.google.com/file/d/0BwuFuigoTpS2Ym5KeURoS1VtRmM/view?usp=sharing
https://drive.google.com/file/d/0BwuFuigoTpS2TlZHVTBFUmZoakE/view?usp=sharing

essexboy · 2015-04-27T16:51:05.000Z

Could you let me know if this makes a difference

FIX

Open AVZ as before
Click “File” > “Custom scripts”

https://dl.dropboxusercontent.com/u/73555776/avzfix1.png

A dialogue will open
Copy and paste the following script into the marked space then press run

https://dl.dropboxusercontent.com/u/73555776/avzfix2.JPG

Script for insertion :


begin
SetAVZGuardStatus(True);
SearchRootkit(true, true);
 DelCLSID('{FFB699E0-306A-11d3-8BD1-00104B6F7516}');
 DeleteFile('c:\051e59436ad68e9a9db4e57bce61\wgasetup.exe','32');
ExecuteSysClean;
RebootWindows(true);
end.

Ensure that you copy from begin to end

system · 2015-04-27T19:25:09.000Z

It ran and then rebooted but no change on the the alarms.

essexboy · 2015-04-28T14:14:53.000Z

The only area left to check now is the MBR

Download the latest version of TDSSKiller from here and save it to your Desktop.

[*]Doubleclick on TDSSKiller.exe to run the application

https://dl.dropbox.com/u/73555776/tdss%20start.JPG

[*]Then click on Change parameters.

https://dl.dropbox.com/u/73555776/tdss%20Change%20param.JPG

[*]Check the boxes beside Verify Driver Digital Signature, Detect TDLFS file system and Use KSN to scan objects , then click OK.

[*]Click the Start Scan button.

[*]If a suspicious object is detected, the default action will be Skip, click on Continue.

https://dl.dropbox.com/u/73555776/tdss%20threat.JPG

[*]If malicious objects are found, they will show in the Scan results and offer three (3) options.
[*]Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

[*]Get the report by selecting Reports

https://dl.dropbox.com/u/73555776/tdss%20report.JPG

[*]Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

Please copy and paste its contents on your next reply.

system · 2015-04-28T15:53:42.000Z

Prior to making the selections after installing the program, the program found a root bug and I clicked on cure. The system rebooted and I then make the selections and ran it again. I have not had any alarms after the initial reboot. Is the report in a file somewhere? I have so far been unable to copy it to send it to you.

system · 2015-04-28T16:14:55.000Z

Here is the report. Still no Alarms :).

essexboy · 2015-04-28T16:20:17.000Z

Darn it has not shown in the log what it detected, can you remember roughly what it was

system · 2015-04-29T00:11:24.000Z

I really don’t trust my memory on this but I remember thinking that the message displayed made reference to the same problem I mentioned in my second posting.

“The RootKit Found message window displayed “MBR:\.PHYSICAL DRIVE0\Boot MBR:Cidox-D [Rtk]”. On prior occasions I have seen this message and have tried deleting as the pop up window suggests. I did not do so this time.”

I suspect that while Avast had identified the problem on several prior occasions but that it didn’t fix the problem even though it attempted to do so. I think that Kapersky identified the same problem but that its cure actually worked. I wish I had printed the report prior to running it a second time.

In any event, I haven’t seen any more of those annoying alarms and that is great. Thank you for all your help. Is there anything else I should do?

essexboy · 2015-04-29T14:06:12.000Z

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove Combofix

Click Start then Run.
On Windows7 or Vista you may use Start Search field if Run is not available.
In the box copy/paste the following command:

ComboFix /Uninstall

Note that there is a space between " ComboFix " and " /Uninstall " .

Then click OK (or press Enter ).
Wait for the uninstall process to complete.

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe

Announcements