system
1
I have replaced AVG with Avast 4 and when I log onto another user screen
with XP Pro I get AVG Kernel Error Messages when Outlook 2003 is loading!
This does not happen when I log on to my screen - only on my wife’s log on
screen.
I have deleted all files of AVG and still I get this message.
I have run Detect & Repair and still I get them.
I am sure I am missing something.
Help greatly appreciated.
Thanks,
Jack Barrett
http://windsurf_2.tripod.com
I’m not sure as I do not use Outlook very often.
But if I remember correctly, if you went to About dialog and ‘uncheck’ the AVG plugin, close Outlook and run it again… 8)
Hope my shot is right! Wellcome to forums 8)
Vlk
3
Well this is obviously AVG’s fault to properly uninstall but I’ll try to help:
-
First search the registry for all occurences of the word Grisoft (I’m assuming the installation path of AVG had this word in it) and delete them,
-
Next quit Outlook and search your system drive for all occurences of a file called “extend.dat” and delete all those files. If you’re afraid to delete, you can just rename or move them to some other location - the point here is that they must not be found at their current location.
Hope this helps.
Greetings to your wife,
Vlk
system
4
Hi folks,
I have tried both options and found no results when searching for the file mentioned ???
Not sure what to do next. :
Your help is greatly appreciated.
Best,
jack
Did you search both the HDD and Windows Registry?
Although you have a minimal chance to get it work, did you try to use BeClean and clean the Registry keys… (or any other registry cleaner)?
system
6
can you delete wife’s account and create her a new one?
I’m sure it won’t be fun but it might solve your problem. 
-max
system
7
Where can I find a registry cleaner?
Is Be Clean a good one?
Deleting my wifes account will cause long term damage to my health and well being! 
I need to stop this annoying error message.
I am very thnkful for your help ;D
Best,
jack
Quite a good one. Secure. But not so effective (deep clean).
You can see more options in the Registry tools section here: http://forum.avast.com/index.php?board=1;action=display;threadid=1509
system
9
Thanks very much.
I will run this and let you know how I made out.
jack