Vlk
3
Well this is obviously AVG’s fault to properly uninstall but I’ll try to help:
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First search the registry for all occurences of the word Grisoft (I’m assuming the installation path of AVG had this word in it) and delete them,
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Next quit Outlook and search your system drive for all occurences of a file called “extend.dat” and delete all those files. If you’re afraid to delete, you can just rename or move them to some other location - the point here is that they must not be found at their current location.
Hope this helps.
Greetings to your wife,
Vlk