I need some support. I am new to Avast and only switched due to my coworker’s raving about it, but I’m seriously starting to have second thoughts due to poor customer service. I purchased Premier on 02JAN16 and on 14JAN16, I got the false error on a network scan saying I needed Internet Security. Not being familiar with the Avast product line, I purchased this as well only to find that it was not necessary and that it was a software error on Avast’s part. Since there is a 30 money-back guarantee, I put in a trouble ticket for a refund. Since the 15th, I’ve heard NOTHING from the company about this, despite the trouble ticket and a followup email. What’s worse is there’s apparently no way to call and talk to any living person about this issue.
Now as a result of this Internet Security install, every two days, it will reinstall itself on my computer, kicking out Premier and I have to start the process all over again. I’ve tried everything I can think of and I cannot get Premier to stay on my machine. I also don’t see the Premier license in my profile either, yet the license I was issued still works. All I want is a response about what to do, a refund of my Internet Security license and for my machine to work without kicking out Premier. I’m usually a patient person but I’m seriously considering uninstalling everything Avast, taking the monetary loss, going back to Norton and warning my friends of the horrible customer service this company has.