Requested license FILE for managed network client version of Avast AV 4 Pro

Avast Business Avast Distributed Network Manager
1

We installed the managed client version of Avast AV 4 Pro on our 22 machines last November under the demo license.

Now we wish to install the license we purchased. I went to the ADNM Maintenace utility but it says we need a “license FILE”, not just a license KEY. All we got in our email from Element 5 via the Avast Online Store was a license key. My client did the ordering.

So I hunted around and according to the Knowledgebase we’re supposed to go to the License Request Form page. So I went to that page and there was a place for the License Key and the email address. I input the license key and used my email (I’m a consultant to the client). The page sent me an email saying we have to use the original order email. So I tried it again using the client’s email address. However, checking his Outlook I don’t see any emails with a license file.

Now when I go to the license request page, all I see is the email address, not a place to input the License Key.

How can my client obtain a license file? If he just puts in his email address without the license key, will he get a license file or just another license key?

2

I got mine from sales when I added more licenses to my existing set - sales@avast.com. If they can’t help, support@avast.com will. The license file is indeed different than the key for individual machines.

3

OK, the client tried it again today and got the license file. No idea why it didn’t work the first time, though. Maybe he used a different email address than the one I think he usually uses for software downloads.