Reset Administrator Password in avast! Enterprise Administration Console

Avast Business USA Education Products
1

Hi! I need to change the default admin password for avast! Enterprise Administration Console.

I have referred to the manual which would like me to use the EAS Maintenance tool. Unfortunately, I do not have an option to “Reset Password” as stated on page 23 of the PDF manual.
http://files.avast.com/files/documentation/enterprise-administration-user-guide.pdf

I have referred to the Knowledge Base which would like me to use the CLI, however the command specified is not applicable due to ?updates/changes/etc…? in the program that have been made since the creation of that document. The directory structures have changed and the command is unrecognized.
https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1026

Please Help?

I would like to add that so far I have been able to install the software, deploy endpoints remotely, create groupings of computers, scheduled scans, opened necessary TCP/UDP ports, and etc…
This software seems pretty easy to use…so IDK why I’m having such a hard time changing the admin password!!!

2

Try using the following…

Run the following command and then check the EAS Maintenance tool afterwards.

C:\Program Files\AVAST Software\Enterprise Administration\AmsTool.exe /pwdreset

or

C:\Program Files\AVAST Software\Enterprise Administration\AmsTool.exe -pwdreset

3

This worked! When I ran the command via CLI, the EAS Maintenance tool immediately displayed with the appropriate “Reset Password” button.

Thank you!

4

Also if you just needed to change it from the default password you could change it in the Users folder within the AEA console.

5

I’m in the same boat. I don’t have the password reset button in the AEA maintenance tool. When I run the command stated above the command is not recognized.

6

Be wary as it will not limit the length of the password you try to set it to, but there is a limit.

When you put that password to log into the AEA Console you will get an error.

7

http://i.imgur.com/nXEbysm.png?1