Resident Protect -WinSBS2003 Workstations - Some Apps Won't Work

I have to disable resident protection at our Windows Server 2003 SBA workstations for proper functioning of an accounting program. I tried to exclude the app. folder at the server console but exclusions don’t seem to solve the problem. 99.9% of the app works but the part that doesn’t is frustrating us to no end…

BJP

Is the accounting program called SAGE?