system
14
I’ve tried following your exact instructions with uninstalling and then reinstalling, unfortunately this didn’t fix the problem for me. It is exactly like it was after the initial install. I’ve used beclean, regclean and the avast uninstall program.
Whenever I set the resident protection to normal/high, it’ll always revert back to disable as soon I shut it. However, I think I still do have resident protection, except it doesn’t load during startup, it loads up 5-10 minutes later by itself or I need to manually open avast before the ‘a’ icon appears in the taskbar. When I put my mouse over the ‘a’ icon it says I have 5 providers, 3 of which are running. The weird thing though, is that when I press ctrl+alt+delete… There nothing on the menu showing that I’ve got avast running.
Under setting->confirmations in avast, ‘ask whether to persist changing resident provider status’ is ticked but I never get asked any questions when I DO change the status.
I used to have norton antivirus 2002, and I’ve uninstalled before the first time I installed it. However for some reason when I install avast, it still thinks I have norton installed on my computer. Could this be the problem? I’ve already clean my registry, so I don’t know why I’m getting this message.
One more thing, I’ve run msconfig to see what I’ve got in the startup… the only avast file is ashserv.exe . What does this file do?
I appreciate any help I can get with this matter. Thanx =)